ITC Royal Bengal A Luxury Collection Hotel, Kolkata

1. How do I make a special request for my stay at ITC Royal Bengal?
You can reach out to the hotel team directly 033 44464646 to personalise your stay with any special requests. We’ll gladly accommodate preferences such as specific dietary requirements, room configurations, etc. (subject to availability and hotel guidelines).

2. What are some of the unique experiences offered at ITC Royal Bengal?
As one of the leading hotels in Kolkata, the hotel curates unique experiences and activities so that guests can experience an unforgettable stay in Kolkata.

• North East Trail: Immerse yourself in the rustic flavours and cultural diversity of North East India’s eight states with this one-of-a-kind culinary journey.
• Walking Tours: Experience Kolkata’s colonial charm and hidden heritage through a guided exploration of its centuries-old lanes and iconic landmarks.
• Food Sherpa Trails: Embark on an adventure across Kolkata’s storied culinary landscape, led by our expert Food Sherpas, for tastings and tales you’ll never forget.

Kindly reach out to the hotel front desk to know more about all the unique experiences we offer.

3. Does ITC Royal Bengal offer free cancellation?
Most rate plans at ITC Royal Bengal offer free cancellation up to two days prior to arrival. Late cancellations or no-shows may incur the first night’s fee, so please review the specific rate policy before confirming your reservation.
If you need to modify or cancel an existing booking, simply use the Manage Reservation page online or reach out to the hotel directly for assistance.

4. How do I know if my reservation at ITC Royal Bengal is confirmed?
Once your booking is confirmed, you’ll receive a reservation email. If you haven’t received it, simply contact our Guest Contact Centre to verify your booking and get any needed support. 

5. Does ITC Royal Bengal offer pick-up and drop-off services to the airport? 
For an effortless arrival and departure, ITC Royal Bengal, among the leading hotels near Netaji Subhas Chandra Bose International Airport, offers airport transfers for an additional fee (subject to availability). Please reach out to the hotel team for further information. 

6. Can I request an extra bed or crib for my room at ITC Royal Bengal?
To add comfort to your stay in Kolkata, extra beds or cribs will be made available upon request. Please contact the hotel directly for information regarding availability and any applicable fee. 

7. Is breakfast included with my suite at ITC Royal Bengal
Most stay packages at the hotel come with a complimentary breakfast. For more details, kindly review your booking information or contact the hotel directly.

8. How can I redeem my Club ITC Green Points for making a reservation at ITC Royal Bengal? 
Members can redeem Club ITC Green Points to book their stay via the ITC Hotels App or Website (Club ITC Reward Nights). Green Points can also be redeemed across a range of services:    

1. Instant Redemption on hotel services like dining, spa, purchases, and more, at participating hotels 
2. Conversion to Marriott Bonvoy Points
3. Purchase of Club ITC Culinaire subscription, or International Travel House vouchers.
   

Club ITC Members can get in touch with the Customer Service Centre (1800-103-2482) or email at clubitc.care@itchotels.com for any assistance. 

9. Are meetings & conference rooms available at ITC Royal Bengal?
This 5-star hotel in Kolkata provides meticulously designed meeting rooms and event spaces, making it ideal for small as well as large-scale gatherings. It features:

• State-of-the-art venues featuring Green Banqueting practices.
• A banquet hall with special freight elevators that can carry luxury automobiles.
• Multiple meetings rooms with guest capacity ranging from 13 to 50.

For more information on rooms and banquet halls for corporate events, kindly contact the hotel directly.

10. What are the available dining options at ITC Grand Central, Mumbai?

• Avartana
  Exemplifies an exclusive blend of traditional & progressive renditions of Southern Indian cuisine.
  Operational Hours- Lunch, 1230 till 1430 hours (Saturday & Sunday), Dinner & 1900 till 2300 hours
  
  
• Royal Vega
  An exclusive luxury vegetarian restaurant that features a fine collection of signature vegetarian dishes from the erstwhile royal kitchens of India.
  Operational Hours- Lunch, 1230 to 1430 hours (Friday till Sunday), Dinner & 1900 till 2330 hours
  
  
• Ottimo Cucina Italiana
  A traditional Italian kitchen recreated with an authentic array of antipasti, pizzas baked in a wood-fired oven, artisanal pastas & more.
  Operational Hours- 1230 till 1445 hours & 1900 till 2330 hours
  
  
• Grand Market Pavilion
  Inspired by the Hogg Market in Kolkata, this vibrant restaurant has six separate food theatres, serving three buffet meals.
  Operational Hours- 3 Meal Buffet
  
  
• The Brass Room
  This pulsating bar captures Kolkata’s acclaimed passion for jazz, blues, and rock & roll, serving inventive beverages curated by a mixologist.
  Operational Hours- 1800 till 0000 hours
  
  
• Darjeeling Lounge
  This charming tea lounge serves perfectly brewed artisanal teas and other beverages with small eats.
  Operational Hours- All Day Dining
  
  
• The Skypoint
  Indulge in after-hours revelry at this elegant rooftop bar, offering an immersive experience, panoramic views, and delightful décor.
  Operational Hours- 1600 till 0000 hours

11. Is valet parking available at ITC Royal Bengal?
Yes, ITC Royal Bengal offers complimentary valet parking for all guests.

12. What type of spa therapies are offered at ITC Royal Bengal?
Kaya Kalp- The Royal Spa at ITC Royal Bengal is a tranquil haven with skilled therapists and unique wellness therapies inspired by Ayurvedic and international treatments, such as:

• Exotic Pomegranate Journey- Focusing on exfoliation.
• Passage to India- Focusing on the use of indigenous ayurvedic herbs and spices. 
• Eastern Spa Journey- Focusing on using indigenous ingredients integral to Bengal.