This page states the Terms and Conditions under which you (Visitor) may visit this  website/app. Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this website/app. ITC Hotels Limited, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this website/app.

All logos, brands and marks appearing in this website/app, except as otherwise noted, are properties either owned, or used under licence, by ITC Hotels Limited and / or its associate entities who feature on this website/app. The use of these properties or any other content on this website/app, except as provided in these terms and conditions or in the website/app content, is strictly prohibited.

You may not sell or modify the content of this website/app or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation's or entity's written permission.

Visitors are prohibited from violating or attempting to violate the security of the website/app, including, without limitation,

• accessing data not intended for such user or logging into a server or account which the user is not authorized to access,
• attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,
• attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "trojan horse" to the website/app, overloading, "flooding", "mail bombing" or "crashing", or
• sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. ITC Hotels Limited and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

Visitors may not use the website/app in order to transmit, distribute, store or destroy material

• that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation,
• in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or
• that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

This website/app contains links to other website/app. These links are provided solely as a convenience to you. Wherever such link/s lead to website/app which do not belong to ITC Hotels Limited and / or its associate entities, ITC Hotels Limited is not responsible for the content of linked website/app and does not make any representations regarding the correctness or accuracy of the content on such website/app. If you decide to access such linked website/app, you do so at your own risk.

Similarly, this website/app can be made accessible through a link created by other website/app. Access to this website/app through such link/s shall not mean or be deemed to mean that the objectives, aims, purposes, ideas, concepts of such other website/app or their aim or purpose in establishing such link/s to this website/app are necessarily the same or similar to the idea, concept, aim or purpose of our website/app or that such links have been authorised by ITC Hotels Limited and / or its associate entities. We are not responsible for any representation/s of such other website/app while affording such link and no liability can arise upon ITC Hotels Limited and / or its associate entities consequent to such representation, its correctness or accuracy. In the event that any link/s afforded by any other website/app/s derogatory in nature to the objectives, aims, purposes, ideas and concepts of this website/app is utilised to visit this website/app and such event is brought to the notice or is within the knowledge of ITC Hotels Limited and / or its associate entities, civil or criminal remedies as may be appropriate shall be invoked.

You agree to defend, indemnify, and hold harmless ITC Hotels Limited and/ or its associate entities, their officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the website/app material or your breach of these terms and conditions of website/app use.

While all reasonable care has been taken in providing the content on this website/app, ITC Hotels Limited. and / or its associate entities shall not be responsible or liable as to the completeness or correctness of such information and any or all consequential liabilities arising out of use of any information or contents on this website/app.

No warranty is given that the website/app will operate error-free or that this website/app and its server are free of computer viruses or other harmful mechanisms. If your use of the website/app results in the need for servicing or replacing equipment or data, ITC Hotels Limited and / or its associate entities are not responsible for those costs.

The website/app is provided on an 'as is' basis without any warranties either express or implied whatsoever. ITC Hotels Limited. and / or its associate entities, to the fullest extent permitted by law, disclaims all warranties, including non-infringement of third parties rights, and the warranty of fitness for a particular purpose and makes no warranties about the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links.

In no event shall ITC Hotels Limited, or any parties, organisations or entities associated with the corporate brand name ITC or otherwise, mentioned at this website/app be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the website/app and the website/app material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organisations or entities were advised of the possibility of such damages.

ITC Hotels Limited (“ITCHL”, “we”, “our” or “us”) is offering, inter alia, Tokenisation Services (“Tokenisation Services”), in association with third party partners through which users of the platform (“User” or “you”) may tokenise their valid credit cards issued by authorised card issuers (“Card(s)”) for the purpose of future payment transactions.

By proceeding to use Tokenisation Services, you signify your consent to avail Tokenisation Services and to be bound by these terms of use (hereinafter “Tokenisation Terms”).

We reserve the right, in our discretion, to make changes or modifications to Tokenisation Terms at any time for any reason. We will alert you about any changes by updating the ‘Last updated’ date of these Tokenisation Terms and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Tokenisation Terms to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Tokenisation Terms by your continued use of Tokenisation Services after the date such revised terms are posted.

1.1. “Cardmember” shall mean the User to whom the valid Card has been issued by an authorised card issuer.  

1.2. “PAN” means the primary card account number that identifies card issuer and particular Cardmember account.

1.3. “Token” means a surrogate value which corresponds to a PAN.

1.4. “Tokenised Card” shall mean the Cardmember’s Card for which unique Token has been assigned.

1.5. “Tokenised Card Transaction” shall mean the transaction effected by using the Tokenised Card.

1.6. “Token Requestor” shall mean ITC Hotels Ltd or ITCHL’s service provider which is acting in the capacity of token requestor with token service provider for providing Tokenisation Service.

1.7. “Tokenisation Service” shall mean the service of replacement of actual Card details of Cardmembers with Token; and other processes involving Tokens which shall include but not be limited to transaction processing or deregistration of Tokens.

1.8. “User” shall mean any natural or legal person who is a resident of India, at least 18 (eighteen) years of age who is eligible to contract within the meaning of the Indian Contract Act, 1872, and is not undischarged insolvent

2.1. The Cardmember acknowledges and agrees that:

2.1.1. The Cardmember may initiate a request to Token Requestor for tokenisation of Card after providing explicit consent.

2.1.2. Token Requestor will collect relevant data including Card details and share the same with its third-party partners, card issuers and/or card networks for the purpose of providing the Tokenisation Services.

2.1.3. ITCHL, card networks, card issuers and ITCHL’s third-party partners will have the right to use, transfer and process the data collected from you by ITCHL to provide the Tokenisation Services. ITCHL, card networks, card issuers or ITCHL’s third-party partners in their sole discretion, shall allow or deny tokenisation of the Card on the platform and such decision of ITCHL, card networks, card issuers or ITCHL’s third-party partners shall be final and binding on the Cardmember.

2.1.4. The use of the Tokenised Card may be subject to certain transaction limits (whether in value or number of transaction) imposed, from time to time, by your card issuer or in terms of the applicable law or internal policies and procedure of your card issuer, card network or ITCHL.

2.1.5. The laws of India without regard to the principles of conflict of laws will govern the Tokenisation Services and any dispute of any kind that may arise between you and ITCHL. The Cardmember will at all times adhere to all applicable laws, rules, and regulations applicable to use of the Tokenisation Services.

2.1.6. The Cardmember shall be solely liable for all losses in case of misuse of the Tokenised Card by someone who obtained access to the Tokenised Card with the consent of the Cardmember.

2.1.7. The Cardmember hereby agrees that the Cardmember is aware of the various risks (including, without limitation, fraudulent usage of Tokenised Card) associated with usage of the Tokenised Card. The Cardmember hereby agrees and undertakes to assume and bear all the risks involved in respect of Tokenised Card and usage of the same and ITCHL shall not be responsible in any manner for the same and shall also not be liable for any claims, loss, damage, cost or expense and liability arising therefrom or in connection therewith.

3.1. The Cardholder may request ITCHL to suspend/stop/delete/terminate/close the Token after the stay of the Cardholder at the hotel and not use the features thereof any longer. The Cardmember hereby acknowledges and agrees that the termination of the Token will not terminate, suspend, close or in any other manner affect the underlying PAN or any payment or other obligations arising therefrom.

4.1. You agree that (i) all risks arising from online transactions using Tokenised Cards will be borne by you; and (ii) Tokenisation Service is provided on ‘as is’ basis.

4.2. ITCHL and any third-party partners make no warranty, express or implied regarding the quality of the Tokenisation Services including but not limited to the following: i) the Tokenisation Services will meet your requirements; ii) Tokenisation Services will be uninterrupted, timely or Error free; or iii) any products, information or material obtained by you in connection with the TOKENISATION Services will meet your requirements.

5.1. Cardmember agrees to defend, indemnify, and hold harmless ITCHL and/ or its associate entities, their officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from the Cardmember’s use of Tokenisation Services.

5.2. In event shall ITCHL, or its employees, agents or affiliates be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Tokenisation Services, whether based on warranty, contract, tort, or any other legal theory.

5.3. The Tokenisation Terms shall be construed and interpreted in accordance with the laws of India. The Courts of the city of New Delhi shall have exclusive jurisdiction to try all the disputes arising out of these Terms.

5.4. The Customer is not paying any charges for availing the services of tokenisation.

ITC Hotels Limited respects an individual's right to privacy. This policy lays down our practices with respect to confidentiality and disclosure of personal information. Please familiarize yourself with our privacy practices, as given below. Should you choose to share your personal information with ITC Hotels Limited, it will be assumed that you have no objection to the terms of this privacy policy.

• ITC Hotels Limited collects personal information only when it is required for business purposes. We may also receive information relating to you from third parties. This personal information includes information such as
• Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses
  • Date of birth
  • Gender
  • Marital status
  • Nationality
  • Next of kin and emergency contact information
  • Copy of Government issued ID Card (for Indian citizens)
  • Copy of Passport and Visa, if required (for non-Indian nationals)
  • Duration of stay and other related details
  • Photographs
  • Bank account details, credit/debit card information
  • CCTV footage and other information obtained through electronic means such as door access records.
  • Information about your use of our information and communications systems.
  • Dietary preferences, allergy details, health condition, and information about how you use our services and about how you use our website/mobile application

• While collecting any personal information, ITC Hotels Limited indicates the purpose of collection of such information and obtains the consent of the provider of the information in writing. ITC Hotels Limited gives the person providing the information an option of not providing the information. He also has the option of withdrawing his consent given earlier. In such cases, ITC Hotels Limited may choose not to provide any services/supply goods for which the information was necessary.
• While collecting information, ITC Hotels Limited or any entity authorized on its behalf to collect information takes such steps as are, in the circumstances, reasonable to ensure that the person providing the information has the knowledge of -

1. the fact that the information is being collected
2. the purpose for which the information is being collected; and
3. the intended recipients of the information

• Where we need to protect your interests (or someone else's interests)
• Where it is needed in the public interest or for official purposes or to fulfil a legal obligation. For instance, requests made by law enforcement agencies, courts or tribunals.
• If you fail to provide certain information when requested, we may not be able to perform the agreement that we have entered or may enter into with you, or we may be prevented from complying with our legal obligations (such as to ensure your health and safety). You hereby accept and agree that we shall not be held liable in any manner whatsoever if we are unable to perform our services or if there is a deficiency in our services to you due to your failure to provide such information. You agree that you shall not file or initiate any complaints, legal proceedings or claims against us and/or our employees, directors, associates, etc. in this regard. You further agree to indemnify and hold us and/or our employees, directors, associates, etc. harmless from any complaints, legal proceedings or claims filed or initiated by any third party against us in this regard.
• We will only use your information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
• You agree that we do not need any additional or further consent from you to use your sensitive personal information in accordance with this Policy to carry out our legal obligations or exercise specific rights.
• In limited circumstances, we may approach you for your written consent to allow us to collect and process certain additional sensitive personal information. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent for providing any additional information to us.
• The providers of information are permitted, as and when requested by them, to review the information they had provided.

• The terms of confidentiality and disclosure of personal information will be recorded in the non-disclosure agreement that may be entered into with the provider of the information.
• ITC Hotels Limited has also adopted reasonable security practices and procedures comprising of managerial, technical, operational and physical security control measures with a view to ensure confidentiality and prevent unauthorized disclosure of personal information.
• ITC Hotels Limited uses the personal information only for the purpose for which the same has been furnished. ITC Hotels Limited does not retain information after the purpose for which it is furnished is accomplished unless the same is required to be retained under any law in force or for audit purposes. In such cases also, confidentiality of such information is maintained.
• We may disclose your information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy and for the purpose of providing services to you. We may disclose your information to any member of our organisation including our subsidiaries and partners, insofar as reasonably necessary for the purposes set out in this Policy. We may disclose your information:
  • to the extent that we are required to do so by law;
  • in connection with any ongoing or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;
  • to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling; and
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that information.
• Except as provided in this Privacy Policy, we will not provide your information to any other third party.

• Unless stated otherwise, we store and process your information in India. There will, however, be occasions when we need to transfer your information outside India in order to enable us to use the information in accordance with this Policy.
• Such transfer of information may be to a country which does or does not provide the same level of data protection as in India. In these circumstances we will take appropriate steps to ensure that your information is adequately protected. Typically, such steps include carrying out data security reviews of any recipients and putting in place contracts with such recipients to ensure they employ the same or similar appropriate technical and organisational measures as us, so that your information is adequately protected.
• Please note that the information that we collect may be transferred to countries which do not have an adequacy of data protection in respect of that country. This means that the country to which we transfer your information is not deemed to provide an adequate level of protection for your information. To ensure that your information does receive an adequate level of protection we have put in place strong inter country security measures to ensure that your information is treated by those third parties in a way that is consistent with the nation in which you reside.
• You expressly agree to the transfers of your information described in this Section.

• As a general rule, we do not intentionally collect information about children under the age of 16. If we become aware that we have inadvertently collected such information about children under the age of 16, we will take steps to delete the information as soon as possible, except where we are required by applicable law to keep it.
• Where we know a child is above the age of 16, but considered a minor under applicable law, we will obtain parental/guardian consent prior to collecting or using that child's information. 

• Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention.
• We do not envisage that any decisions will be taken about you using automated means. However, we will notify you in writing if this position changes.

• Any personal information shared by you in our website and mobile application shall be kept confidential in accordance with ITC Hotels Limited's reasonable security practices and procedures. Personal information, shared by you, shall be used for doing the intended business with you.
• ITC Hotels Limited assures you that in the event of your personal information being shared by ITC Hotels Limited with its subsidiaries, business associates etc., such sharing of information shall be for the purpose of doing the intended business with you. You hereby grant your consent to ITC Hotels Limited to share such information with its subsidiaries, business associates etc.
• ITC Hotels Limited reserves its rights to collect, analyse and disseminate aggregate site usage patterns of all its visitors with a view to enhance its services to the visitors. This includes sharing the information with its subsidiaries and business associates as a general business practice.
• In the course of its business, ITC Hotels Limited may hold on-line contests and surveys as permitted by law and it reserves its right to use and disseminate the information so collected to enhance its services to the visitors. This shall also include sharing the information with its subsidiaries and business associates as a general business practice.
• Cookies: - To personalize your experience on ITC Hotels Limited's website and mobile applications or to support one of its promotions, ITC Hotels Limited may assign your computer browser a unique random number (cookie). "Cookies" enhance performance in important ways like personalizing your experience, or making your visit more convenient. Your privacy and security will not be compromised when you accept a "cookie" from ITC Hotels Limited's Website. However, please note that each time you visit our website / mobile applications, we automatically receive and record certain information of your session. Like many other websites and mobile applications, we use log files. These files merely log visitors to the website or mobile applications which is a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, internet service provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks made by you. This information is used to analyse trends, administer the website or mobile application, track your movement around the website or mobile application, and gather demographic information. These log files and the information contained in it, such as IP addresses, and other such information, cannot be used by us to identify or ascertain your identity.
• You may choose to share certain special categories of personal data, such as health, with us directly (or through authorised persons, travel agents, etc.) in certain circumstances. We collect such special categories of personal data only when it is essential. Examples of where we may collect and process sensitive personal information includes the following:
  • where you have requested specific medical assistance from us, such as the provision of a wheelchair, medical assistance; or
  • where such information has been passed onto us by a third party, where you have given that third party consent to do so, such as the travel agent through which you made your booking or from other hotels for your onward journey, where the processing of such special categories of personal data is required for the processing of your service request.
• By providing such special category of personal data you agree that we may collect, use and share this information with third parties for the purpose of processing your service request, as described in this Privacy Policy.
• ITC Hotels Limited shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorised persons consequent to misuse of the internet environment.

It is important that the information we hold about you is accurate and up to date. Please keep us informed if your information changes during your relationship with us.

• If any information we have about you is not accessible through our website/mobile application, you can send us a request for access to this information at no cost using the applicable contact details set out at the end of this Policy.
• After receiving your request and sufficient information to verify your identity we will provide you with a copy of the information we have about you which you are entitled to have under applicable law. We will also confirm the purposes for which such information is being used, its recipients and the origin of the information.
• You may write to us at any time requesting amendments to certain information that you consider to be incorrect or irrelevant or to request that we block, erase or otherwise remove your information. We will update, block, erase or remove your information upon request in line with applicable law.

You may at any time ask us to delete your information.  We will consider and where necessary comply with your request in accordance with applicable law, as explained above. Please note that after deleting the information, we may not be able to provide the same level of services to you as we will not be aware of your preferences.

You may at any time revoke or withdraw your consent to provide your information to us by using the applicable contact details set out at the end of this Privacy Policy. However, such action may render it impossible for us to assist you any further.  You hereby accept and agree that we shall not be held liable in any manner whatsoever if we are unable to perform our services or if there is a deficiency in our services to you due to your withdrawal of consent. You agree that you shall not file or initiate any complaints, legal proceedings or claims against us and/or our employees, directors, associates, etc. in this regard. You further agree to indemnify and hold us and/or our employees, directors, associates, etc. harmless from any complaints, legal proceedings or claims filed or initiated by any third party against us in this regard

You have the right to know whether we process information about you, and if we do, to access that information we hold about you and to ascertain how we use it and who we share it with. Please note that we may not provide you with certain information if providing it would interfere with another’s rights (e.g. where providing the information we hold about you would reveal information about another person) or where another exemption applies. 

• You have the right to receive a subset of information we collect from you in a structured, commonly used and machine-readable format and a right to request that we transfer such information to another party. If you wish for us to transfer the information to another party, please ensure you provide details of that party and note that we can only do so where it is legally, contractually and technically feasible.
• We are not responsible for the security of the information, its transmission or its processing once received by the third party. We also may not provide you with certain information if providing it would interfere with another’s rights (e.g. where providing the information we hold about you would reveal information about another person). 

• You may request that we erase the information we hold about you in the following circumstances:
•  you believe that it is no longer necessary for us to hold the information we hold about you;
• we are processing the information we hold about you on the basis of your consent and you wish to withdraw your consent and there is no other ground under which we can process the information;
• we are processing the information we hold about you on the basis of our legitimate interest and you object to such processing;
• you no longer wish us to use the information we hold about you in order to send you promotions, special offers, marketing and lucky draws; or
• you believe the information we hold about you is being unlawfully processed by us.
• However, please note that we may retain the information if there are valid grounds under law for us to do so. We will let you know if that is the case.
• Please note that after deleting the information, we may not be able to provide the same level of services to you as we will not be aware of your preferences. Where you have requested that we erase information that we have made public and there are grounds for erasure, we will use reasonable steps to attempt to tell others that are displaying the information or providing links to the information to erase such information.

In certain circumstances, you have a right to ask us to stop processing your information other than for storage purposes. However, please note that even if we stop processing your information, we may use it again if there are valid grounds under applicable laws for us to do so (e.g. for the defence of legal claims or for another’s protection).

You may ask us to stop processing your information and just store it with us in the following cases:

•  Where your information is not accurate. In such a case you can ask us to stop processing your information for the duration it takes us to verify whether the information is accurate;

• Where we wish to erase your information as the processing we are doing is unlawful but you want us to store the information instead;
• Where we wish to erase the information as it is no longer necessary for our purposes but you require it to be stored for the establishment, exercise or defence of legal claims; or
• Where you have objected to our processing of your information on the basis of our legitimate interest and during the duration it takes us to determine whether there is an overriding interest for us to retain such information.

• You have the right to object to our processing of your information which is used to send you promotions, special offers, marketing messages, including where we build profiles for such purposes.
• You may also object to the processing of your information (including where the processing is profiling) on the basis of our legitimate interest and your objection to such processing

In accordance with the Information Technology Act, 2000 and the rules framed thereunder, the name and contact details of the Grievance Officer are provided below:

Mr. Tejinder Singh

Grievance Officer

grievanceofficer@itchotels.in

1-800-419-6444

9AM - 5PM (on all working days)

• ITC Hotels Limited reserves its right to revise this privacy policy from time to time at its sole discretion. Such policy will be available on the ITC Hotels Limited's Website.

All words and expressions used herein and not defined, but defined in the Information Technology Act, 2000 and/or the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 shall have the meanings respectively assigned to them thereunder.