1. How do I make a special request for my stay at ITC Maratha, Mumbai?
Please connect with the hotel at 022 28303030 to personalize your stay in Mumbai. Our team is prepared to assist in customizing your visit, whether it involves unique dietary needs or specific room arrangements, subject to availability and hotel regulations.

2. What are some of the unique experiences offered at ITC Maratha, Mumbai?
At ITC Maratha, we strive to provide guests with a wide array of unique experiences and activities to make their stay truly memorable.

• Mumbai Heritage Walks: Explore Mumbai’s iconic landmarks on a guided heritage walk that reveals the city’s charm.
• Cuisine Classica: Savour the rich tapestry of Maharashtrian flavours with our expert Food Sherpas.
• ITC Maratha Heritage Walk: Take a behind-the-scenes tour of ITC Maratha’s architectural splendor, brought to life by the insights of our expert Concierges.

To know more about all the unique experiences offered at ITC Maratha, kindly get in touch with the Concierge at the hotel. 

3. Is ITC Maratha, Mumbai, suitable for business travelers?
Absolutely, ITC Maratha is ideal for business travelers looking for 5-star hotels in Mumbai, especially for those seeking hotels near Mumbai Airport:

• Located just 1.7 km from the Chhatrapati Shivaji Maharaj International Airport Terminal 2 (T2) and 5 km from Terminal 1 (T1), the hotel provides easy access to air travel, as well as major business hubs like Bandra-Kurla Complex, Jio World Convention Centre, and Andheri and Worli districts.
• Includes well-appointed rooms, eight award-winning restaurants, a 24-hour business center, extensive meeting/banquet facilities, and high-speed Wi-Fi.

4. Does ITC Maratha, Mumbai, offer free cancellation?
Most rate plans at our hotel allow you to cancel free of charge, up to two days before arrival. Cancellations after this or no-shows generally incur a fee equal to one night's stay. Check specific terms as per the rate plan before booking.

You can amend or cancel your reservation online via the Manage Reservation page or by contacting the hotel directly.

5. How do I know if my reservation at ITC Maratha is confirmed?
After your booking is complete, you'll receive a confirmation email. In case you do not receive the email, feel free to reach out to our Guest Contact Centre for reservation verification and any needed assistance.

6. Does ITC Maratha offer pick-up and drop-off services to the airport?
The hotel offers convenient airport pick-up and drop-off services on request to elevate your travel experience. These services can be booked in advance for a fee, depending on availability. For more details, please contact the hotel directly.

7. Can I request an extra bed or crib for my room at ITC Maratha, Mumbai?
To ensure comfort for all guests, requests for extra beds or cribs can be accommodated. Kindly reach out to the hotel for details on availability and any applicable charges. 

8. Is breakfast included with my suite at ITC Maratha, Mumbai?
Yes, most stay packages at ITC Maratha include a complimentary breakfast. Please check your booking details or get in touch with the hotel for more information. 

9. How can I redeem my Club ITC Green Points for making a reservation at ITC Maratha?
Members can redeem Club ITC Green Points to book their stay via the Club ITC App and website (Club ITC Reward Nights). Green Points can also be redeemed across a range of services:  

1. Instant Redemption on hotel services like dining, spa, purchases, and more, at participating hotels 
2. Conversion to Marriott Bonvoy Points
3. Purchase of ITC Hotels Gift Card, Club ITC Culinaire subscription, or International Travel House vouchers

Club ITC Members can get in touch with the Customer Service Centre (1800-103-24820) or email at clubitc.care@itchotels.com for any assistance. 

10. Are meetings & conference rooms available at ITC Maratha, Mumbai?
Discover an array of meeting and event venues at ITC Maratha, Mumbai, ideal for everything from intimate meetings to corporate events. Each space is backed by dedicated teams for décor, catering, and audio-visual support, ensuring a seamless experience.

• The Ballroom (685 sq. m):
  Pillarless, divisible into three soundproof sections, each with a pre-function area
  Accommodates up to 500 guests in theatre style
  Includes a ramp door for vehicle launches
  
  
• Dynasty (188 sq. m):
  Suitable for smaller gatherings, up to 50 guests in theatre style
  
  
• Royal Garden (3,057 sq. m):
  Outdoor venue for large events and celebrations
  Comfortable for up to 500 guests in theatre style
  
  
• Conference Rooms (23–42 sq. m):
  Perfect for intimate sessions, hosting 10–15 guests each
  Equipped with LED projectors and other meeting essentials

For further information or bookings, kindly contact the hotel directly

11. What are the dining options at ITC Maratha, Mumbai?  

• Avartana
  Experience a harmonious blend of classic and modern Southern Indian dishes, rich with authentic regional spices. 
  Operational Hours- Lunch (Sunday only), 1200 till 1500 hours & 1900 till 2300 hours
  
  
• Yi Jing
  Delve into Chinese cuisine reimagined, spotlighting the vibrant flavors of Sichuan and Hunan provinces.
  Operational Hours- 1200 till 1500 hours & 1900 till 2330 hours
  
  
• Peshawri
  Discover the magic of the North West Frontier at this award-winning restaurant, a true Mumbai landmark. 
  Operational Hours- Lunch & Dinner
  
  
• Dum Pukht 
  Indulge in a regal dining journey that revives the 200-year-old culinary heritage of the Awadhi Nawabs.
  Operational Hours- Lunch & Dinner
  
  
• Peshwa Pavilion 
  An all-day dining restaurant offering Indian and international delights in a warm, inviting setting.
  Operational Hours- 0630 till 2330 hours
  
  
• Bombay High 
  Unwind in style with inventive cocktails, classic appetizers, and soulful live music at this sophisticated bar.
  Operational Hours- 1100 till 0000 hours
  
  
• Catherine’s 
  Designed on the lines of a glass house conservatory and looking on to the vast vistas of Royal Gardens, this lounge offers versatile experiences from English tea rituals to delightful snacks.
  Operational Hours- 1100 till 2330 hours
  
  
• Fabelle- The Chocolate Boutique 
  Discover Fabelle, the ultimate luxury experience of handcrafted chocolate creations that activate your senses like never before.
  Operational Hours- 1100 till 0000 hours

12. Is valet parking available at ITC Maratha, Mumbai?
At ITC Maratha, enjoy complimentary valet parking for all guests. For those with electric vehicles, our paid EV charging station ensures you're always powered up.

13. What type of spa therapies are offered at ITC Maratha, Mumbai?
Kaya Kalp- the Spa at ITC Maratha serves as a peaceful haven with expert practitioners and rejuvenation therapies, making it an excellent choice for a stay in Mumbai.

It offers unique wellness therapies inspired by Ayurvedic and international treatments, such as:

• Exotic Pomegranate Journey – Focuses on exfoliation
• Indian Foot Massage – Focuses on the relaxation of the feet
• Kaya Kalp Massage – Focuses on relieving muscular tension