It is a claim that the customer will always be able to find the lowest rates on the ITC Hotels brand website or app. If the customer can find a lower rate on 3^rd party online channels, ITC Hotels will match the lower rate if the claim is approved as valid and offer an additional 25% discount on this lower rate.

The Best Rate Guarantee applies to all hotels bookable on www.itchotels.com website or app under brands Luxury Collection, Mementos, Welcomhotels, Storii, WelcomHeritage, and all Fortune hotels except Fortune Select Grand Ridge Tirupati, Fortune Resort & Wellness Spa Bhaktapur, Nepal and Fortune Park, Palampur.

On the ITC Hotels website, via filling a short form and uploading the proof necessary for the evaluation of the claim.

A claim must be duly submitted through the claim form available on www.itchotels.com not later than 24 hours after making the initial reservation through the ITC Hotels website and at least 48 hours before the scheduled arrival. The Best Rate Guarantee shall not apply to any reservation made within 48 hours of arrival. The initial reservation means the original reservation made on our website and does not include modified or cancelled reservations.

Our Guest Contact Centre team reviews the claim within 2 business days and reverts to the guest informing about the status of their claim. If the claim is valid, the lower rate will be matched and a discount would be applied to the guest's booking and the same will be communicated to guests.

• The Best Rate Guarantee does not include taxes, gratuities, or any additional charges or fees that may apply to your stay.
• The competing rate displayed on non-ITC platform(s) must be for the same hotel, room type (including but not limited to similar room size, bedding, views, and amenities), rate type, number of guests, dates, length of stay and rate rules (including but not limited to cancellation policies).
• A visual / screenshot / reservation confirmation of the competing rate must be provided from the authorized online website/mobile application in order to vet & process the claim.
• The competing rate must be bookable on an authorized online website/mobile application other than the ITC Hotels website. 
• The Best Rate Guarantee shall not be applicable to:
  1. Advertised or enquiry only rates or rates found offline, negotiated corporate rates, group rates, rates requiring membership in a club/ organization or membership of the concerned website/mobile application on which the competing rate is available, direct mail or email solicitations, cash back offers or other rates that are not available to the general public. 
  2. 'Package Rates' - i.e., those in which hotel accommodations are bundled with airfare, car rental, inclusive meals or paid amenities like sightseeing or spa treatments.
  3. Package or group add-on rates that extend the length of a stay.
  4. Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include, but are not limited to, Priceline and Hotwire.
  5. Rates that require a membership to complete a booking. Regardless of whether the membership requires a fee, is free, or if membership is automatically created as part of the booking process.
  6. Rates that are not immediately bookable. To clarify, certain third-party websites do not provide an immediate email confirmation of the booking after completion of the reservation or are confirmed as *on request" or similar status with confirmation sent at a later time. These third-party sites are deemed not immediately bookable and are not valid.
  7. Claims submitted within 48 hours of first available check-in time for the related reservation.
  8. Rates negotiated for stays extending beyond 30 nights (Long stay guests).
  9. Pre-paid rates which involve a voucher to be redeemed at the hotel.
  10. Detailed terms are available & updated on the website.
  11. Contracted rates.
  12. If the competing rate is obtained after applying any promotional code/e-voucher/gift-card by the customer on any website/mobile application
  13. A claim submitted by any other person apart from the guest on whose name the reservation has been made.
  14. If the competing rate is in a different currency from the rate booked on the ITC Hotels website.
• A claim can only be submitted via the online Best Rate Guarantee Claim Form on the ITC Hotels website (itchotels.com). To submit a claim, the guest shall have to fill out the required fields, check the box to agree to the Terms & Conditions, and click the submit button. We shall endeavour to have the claim verification completed within two (2) business days of receiving the claim.
• ITC Hotels Limited reserves the right to deny a claim if the availability of the competing rate cannot be independently verified at the time, we process the claim.
• For any disputes arising under these Terms and Conditions the courts at Gurgaon shall have the exclusive jurisdiction. Neither party shall be liable for any remote, indirect or consequential damages.
• The Best Rate Guarantee offer, as outlined herein, cannot be combined with any other promotions, discounts, or offers. This offer is valid solely on its own and is not applicable in conjunction with any other promotions/offers.
• ITC Hotels’ liability shall be limited to the cost of the room(s) (stay only) under consideration for the booking reference.