Claim

ITC Hotels Limited

Best Rates, Guaranteed*

Fill in your details in the form below to submit a claim as per our Best Rate Guarantee Policy

All fields are mandatory unless noted as optional

Hotel Name

Reservation confirmation number

First Name

Last Name

Email Address

Mobile

Rate (excluding taxes, gratuities and service charges)*

Where was the lower rate found?

ATTACH FILE(OPTIONAL)

Select File

I have read and accepted all the below listed Terms & Conditions

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What is the 'Best Rate Guarantee’ Policy?

Participating Hotels

Where should the customer submit this claim?

Guidelines for submission of a claim

Verification of Claim

Terms & Conditions

The Best Rate Guarantee does not include taxes, gratuities, or any additional charges or fees that may apply to your stay.
The competing rate displayed on non-ITC platform(s) must be for the same hotel, room type (including but not limited to similar room size, bedding, views, and amenities), rate type, number of guests, dates, length of stay and rate rules (including but not limited to cancellation policies).
A visual / screenshot / reservation confirmation of the competing rate must be provided from the authorized online website/mobile application in order to vet & process the claim.
The competing rate must be bookable on an authorized online website/mobile application other than the ITC Hotels website.
The Best Rate Guarantee shall not be applicable to:
1. Advertised or enquiry only rates or rates found offline, negotiated corporate rates, group rates, rates requiring membership in a club/ organization or membership of the concerned website/mobile application on which the competing rate is available, direct mail or email solicitations, cash back offers or other rates that are not available to the general public.
2. 'Package Rates' - i.e., those in which hotel accommodations are bundled with airfare, car rental, inclusive meals or paid amenities like sightseeing or spa treatments.
3. Package or group add-on rates that extend the length of a stay.
4. Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include, but are not limited to, Priceline and Hotwire.
5. Rates that require a membership to complete a booking. Regardless of whether the membership requires a fee, is free, or if membership is automatically created as part of the booking process.
6. Rates that are not immediately bookable. To clarify, certain third-party websites do not provide an immediate email confirmation of the booking after completion of the reservation or are confirmed as *on request" or similar status with confirmation sent at a later time. These third-party sites are deemed not immediately bookable and are not valid.
7. Claims submitted within 48 hours of first available check-in time for the related reservation.
8. Rates negotiated for stays extending beyond 30 nights (Long stay guests).
9. Pre-paid rates which involve a voucher to be redeemed at the hotel.
10. Detailed terms are available & updated on the website.
11. Contracted rates.
12. If the competing rate is obtained after applying any promotional code/e-voucher/gift-card by the customer on any website/mobile application
13. A claim submitted by any other person apart from the guest on whose name the reservation has been made.
14. If the competing rate is in a different currency from the rate booked on the ITC Hotels website.
A claim can only be submitted via the online Best Rate Guarantee Claim Form on the ITC Hotels website (itchotels.com). To submit a claim, the guest shall have to fill out the required fields, check the box to agree to the Terms & Conditions, and click the submit button. We shall endeavour to have the claim verification completed within two (2) business days of receiving the claim.
ITC Hotels Limited reserves the right to deny a claim if the availability of the competing rate cannot be independently verified at the time, we process the claim.
For any disputes arising under these Terms and Conditions the courts at Gurgaon shall have the exclusive jurisdiction. Neither party shall be liable for any remote, indirect or consequential damages.
The Best Rate Guarantee offer, as outlined herein, cannot be combined with any other promotions, discounts, or offers. This offer is valid solely on its own and is not applicable in conjunction with any other promotions/offers.
ITC Hotels’ liability shall be limited to the cost of the room(s) (stay only) under consideration for the booking reference.