1. How do I make a special request for my stay at Welcomhotel by ITC Hotels, Shimla? For any special requests during a stay at Welcomhotel Shimla, guests may contact the hotel directly at 01772860300. The hotel team will be pleased to assist with room preferences, dietary requirements, transportation arrangements, and other personalized requests, subject to availability and applicable hotel policies.
2. What are some of the unique experiences offered at Welcomhotel by ITC Hotels, Shimla? At Welcomhotel Shimla, guests can enjoy thoughtfully curated premium experiences inspired by the destination and local culture. Experiences include:
Candlelight Dinner at Sunset Garden- Enjoy a romantic evening amidst mountain views with a candlelight dinner, complemented by elegant décor, curated delicacies, and personalised hospitality.
Camping Picnic- Relax amidst scenic hills with a thoughtfully arranged camping picnic featuring cosy seating, delicious bites, and refreshing moments in nature.
Village Trek- Explore the charm of local hill life through guided village trails, scenic landscapes, and cultural experiences amidst Shimla’s natural beauty.
Mixology Sessions- Guests can try their hand at learning the art of crafting signature beverages through engaging mixology experiences.
Cooking Classes- Guests can discover the traditional cuisine of Himachal Pradesh and learn regional recipes through interactive sessions with culinary experts.
For reservations and experience bookings, guests may contact the hotel directly.
3. Are there any recreational activities for families and groups at Welcomhotel by ITC Hotels, Shimla? Yes, Welcomhotel Shimla offers a range of recreational facilities for families and groups. Guests can enjoy a dedicated game room, and a specialized children's play area at Ollie’s Corner. Guests can also partake in creative activities like glass painting, pinecone painting etc. Nature walks and city tours can also be organized on request. Please contact the hotel front desk for more information on available activities and timings.
4. Does Welcomhotel by ITC Hotels, Shimla offer free cancellation? Most accommodation rate plans at Welcomhotel Shimla offer free cancellation up to 1 day prior to arrival, based on hotel local time. Cancellations made after this period or no-shows may incur a charge equivalent to the first night's stay. Terms may vary depending on the selected rate plan. Guests are advised to review the cancellation policy before booking.
For amendments or cancellations, guests may visit the Manage Reservation page online or contact the hotel directly for assistance.
5. How do I know if my reservation is confirmed at Welcomhotel by ITC Hotels, Shimla? Once the booking process is completed, guests will receive a reservation confirmation email from the hotel. In case the confirmation email is not received, guests may contact the Guest Contact Centre or Welcomhotel Shimla directly to verify the booking status and receive assistance.
6. Does Welcomhotel by ITC Hotels, Shimla offer airport pick-up and drop services? Yes, Welcomhotel Shimla offers transfer services for guests. Transportation arrangements to and from Shimla Airport (33 km) or Chandigarh Airport (130 km) can be organized in advance, subject to availability and applicable charges. Guests are requested to contact the hotel directly for assistance with travel arrangements.
7. Can I get an extra bed or crib for my room at Welcomhotel by ITC Hotels, Shimla? Yes, extra mattresses and baby cots can be arranged on request at Welcomhotel Shimla, subject to availability and applicable charges. Guests may reach out to the hotel directly for more details and assistance.
8. Is breakfast included with my stay at Welcomhotel by ITC Hotels, Shimla? Yes, many stay packages at Welcomhotel Shimla include complimentary breakfast. Guests are advised to check the inclusions mentioned in their booking confirmation or contact the Guest Contact Centre for further details.
9. How can I redeem Club ITC Green Points for booking a stay at Welcomhotel by ITC Hotels, Shimla?Members can redeem Club ITC Green Points to book their stay via the Club ITC App and Club ITC Reward Nights page. Green Points can also be redeemed across a range of services:
Instant Redemption on hotel services like dining, spa, purchases, and more, at participating hotels
Conversion to Marriott Bonvoy Points
Purchase of ITC Hotels Gift Card, Club ITC Culinaire subscription, or International Travel House vouchers
Club ITC Members can get in touch with the Customer Service Centre (1800-103-2482) or email at clubitc.care@itchotels.com for any assistance.
10. Are meetings and conference facilities available at Welcomhotel by ITC Hotels, Shimla? Yes, Welcomhotel by ITC Hotels, Shimla offers versatile meeting and conference facilities. The property features four dedicated event spaces in total. The largest venue, Golf Garden expands to 581 sq. m, accommodating upto 350 guests.
Guests may contact the hotel directly for venue details, capacity information, and event planning support.
11. What are the available dining options at Welcomhotel by ITC Hotels, Shimla?
WelcomCafe Cedar
Discover a masterfully crafted multi-cuisine menu with your choice of a welcoming indoor ambience or scenic al fresco seating among beautifully landscaped greens. Operational Hours - 3 Meal Bistro
Swizzle
An elegant cocktail bar serving eclectic beverage selections and artisanal blends perfect for unwinding. Operational Hours - 1200 till 0000 hours
For restaurant reservations and dining timings, guests may contact the hotel directly.
12. What wellness facilities are available at Welcomhotel by ITC Hotels, Shimla? Welcomhotel Shimla offers dedicated wellness and relaxation facilities including the premium Akasa Spa and a 24-hour gym/fitness centre. The spa features a selection of rejuvenating therapies and body treatments designed to help guests unwind amidst the tranquil Mashobra valley. Guests may contact the spa directly for appointments and treatment recommendations.
13. Is Welcomhotel by ITC Hotels, Shimla suitable for destination weddings and large events? Yes, Welcomhotel Shimla is well-suited for destination weddings, social celebrations, and corporate retreats looking for a scenic mountain backdrop. The property features 4 event spaces, with 2 indoor and 2 outdoor venues.
With versatile banquet facilities, beautiful forest and mountain views, catering services, and dedicated event planning support, the hotel offers a comfortable and memorable celebration experience. Guests can contact the hotel directly for venue details and booking assistance.
14. Is Welcomhotel by ITC Hotels, Shimla pet-friendly? Yes, Welcomhotel Shimla is a pet-friendly premium hotel. Guests planning to travel with their pets are requested to inform the front desk in advance to understand the specific pet policies, designated areas, and applicable charges. Please contact the hotel directly for assistance.
15. What are the main room categories and views available at Welcomhotel by ITC Hotels, Shimla? Welcomhotel Shimla features premium rooms and suites, including Superior Rooms, Deluxe Rooms, Club Rooms, and expansive Executive Suites. Most categories boast a private balcony offering breathtaking, unbroken views of the Mashobra Valley and the surrounding evergreen pine and cedar forests. Guests can contact the hotel directly to select their preferred room view.
16. How far is Welcomhotel by ITC Hotels, Shimla from Mall Road and main city attractions? Welcomhotel Shimla is conveniently situated in Mashobra, a short and scenic 20-minute drive (approximately 10 km) away from the main hot spots of Shimla city. This premium location allows guests to explore attractions like the Jakhoo Temple, Craignano, and the Shimla Heritage Walk while staying tucked away in quiet splendor. For local sightseeing coordination, guests can contact the hotel travel desk.
