1. How do I make a special request for my stay at ITC Grand Chola, Chennai?
Kindly reach out to the hotel 044 22200000 prior to arrival to personalize your stay at ITC Grand Chola. Our team will surely assist with customizing experiences, from dietary preferences to room arrangements, subject to availability and hotel guidelines
2. Is ITC Grand Chola, Chennai, suitable for business travelers?
Absolutely, ITC Grand Chola is ideal for business travelers for the following reasons:
- Situated just 8 km from Chennai International Airport, placing it among the leading hotels near the airport, and 7 km from the U.S. Embassy, the hotel offers easy access to important hubs.
- The hotel boasts one of the country's largest conference, banqueting, and exhibition spaces, perfect for business events.
- With 12 dining destinations, the hotel offers the finest Indian and global cuisine to delight the gourmet aficionados.
- The hotel also offers health and wellbeing experiences- from Kaya Kalp Spa to a fitness centre, and an expansive swimming pool.
- Long staying guests can also plan their stay at our one, two or three bedroom serviced residences, offering complete privacy.
3. Does ITC Grand Chola, Chennai, offer free cancellation?
Most rate plans at ITC Grand Chola, Chennai, offer free cancellation up to two days before arrival. Cancellations after this or no-shows generally incur a fee equal to the first night's stay. Check the specific cancellation policies for your rate plan before booking.
To modify or cancel a reservation, visit the Manage Reservation page or contact the hotel directly.
4. How do I know if my reservation at ITC Grand Chola is confirmed?
Upon successful completion of your booking, a reservation confirmation email will be sent to you. In case you have not received this email, our Guest Contact Centre is available to verify your reservation status and provide any necessary assistance.
5. Does ITC Grand Chola offer pick-up and drop-off services to the airport?
This hotel is situated near the Chennai International Airport (~15 minutes away). To enhance your travel experience, ITC Grand Chola does provide on-request airport pick-up and drop services, which can be arranged in advance for a fee (subject to availability). You may reach out to the hotel for further information.
6. Can I request an extra bed or crib for my room at ITC Grand Chola, Chennai?
To ensure comfort for all guests, requests for extra beds or cribs can be accommodated. Kindly reach out to the hotel for details on availability and any applicable charges.
7. Is breakfast included with my suite at ITC Grand Chola, Chennai?
Yes, most stay packages at ITC Grand Chola include a complimentary breakfast. Please check your booking details or contact the hotel for more information.
8. How can I redeem my Club ITC Green Points for making a reservation at ITC Grand Chola?
Members can redeem Club ITC Green Points to book their stay via the ITC Hotels App or Website (Club ITC Reward Nights). Green Points can also be redeemed across a range of services:
- Instant Redemption on hotel services like dining, spa, purchases, and more, at participating hotels
- Conversion to Marriott Bonvoy Points
- Purchase of Club ITC Culinaire subscription, or International Travel House vouchers.
Club ITC Members can get in touch with the Customer Service Centre (1800-103-2482) or email at clubitc.care@itchotels.com for any assistance.
9. Are meetings & conference rooms available at ITC Grand Chola, Chennai?
ITC Grand Chola, Chennai, offers customized spaces for meetings and corporate events, with a dedicated team ready to assist in planning.
- The space for corporate events and celebrations stretches across a massive 4,200 sq. m.
- There are 9 meeting rooms and 8 banquet halls of varying sizes and capacities for gatherings of varying scale.
- The hotel houses one of Chennai’s largest banquet space (Rajendra) measuring 2,465 sq. m and is completely pillar-less. It can accommodate up to 3,000 guests.
- A contemporary expression of artistry and scale, Kalai Banquet Hall is designed to host celebrations that are both grand and deeply personal. Rooted in cultural inspiration and elevated by modern design, Kalai offers a versatile setting for events of every magnitude.
- All these facilities and amenities make ITC Grand Chola one of the most preferred 5-star hotels in Chennai for conferences and business events. For more information on our rooms and banquet halls for corporate events, kindly contact the hotel.
10. What are the available dining options at ITC Grand Chola, Chennai?
- Peshawri
The robust, smoky flavours of the north-west frontier emanate from the clay tandoors and charcoal grills here, and eating with your fingers is encouraged.
Operational Hours- Lunch & Dinner
- Avartana
Exemplifies an exclusive blend of traditional & progressive renditions of Southern Indian cuisine, which is rooted to the gravitas of the unique tastes, aromas & flavours of southern Indian spices.
Operational Hours- Lunch (Saturday & Sunday only) & Dinner
- Royal Vega
An exclusive luxury vegetarian restaurant that features a fine collection of signature vegetarian dishes from the erstwhile royal kitchens of India.
Operational Hours- Lunch (Saturday and Sunday only) & Dinner
- Ottimo Cucina Italiana
A traditional Italian kitchen has been recreated with an authentic array of antipasti, pizzas baked in a wood-fired oven, artisanal pastas and much more.
Operational Hours- Dinner & Sunday Brunch
- Pan Asian
From the subtle delights of sushi to the fiery peppercorns of Sichuan and many more between, Pan Asian regales the gourmet with tales from the Near and Far East.
Operational Hours- Dinner & Sunday Brunch
- Café Mercara Express
The friendly, youthful 24-hour coffee shop lauded for its extensive collection of coffees, along with a delicious array of global gourmet food.
Operational Hours- All Day Dining
- The Cheroot – Malt Bar
The only distinguished corner in Chennai where they understand the harmony of indulgent beverages with timeless sophistication.
Operational Hours- 1100 till 0100 hours
- Fabelle –The Chocolate Boutiques
Fabelle, a one of its kind luxury experiences of handcrafted chocolate creations that activates your senses like never before.
Operational Hours- 1100 till 0000 hours
- Tranquebar
An elegant bar where luxury and refinement make for a winning combination.
Operational Hours- 1100 till 0000 hours
- Yura - Artisanal Scoops
Step into a beautiful dream with Yura, where every scoop of gelato is a
moment of pure joy.
Operational Hours- 1100 till 0000 hours
- Ritvah
A premium mithai boutique that stands as a tribute to India’s enduring
culture of celebration, gifting, and shared joy.
Operational Hours- 1100 till 0000 hours
11. Is valet parking available at ITC Grand Chola, Chennai?
ITC Grand Chola offers complimentary valet parking for all guests. Additionally, for those traveling with electric vehicles, we provide a paid EV charging station facility to keep your vehicle powered throughout your stay.
12. What type of spa therapies are offered at ITC Grand Chola, Chennai?
Ranked amongst the top hotels in Chennai, ITC Grand Chola promotes health and wellbeing through skilled therapists and rejuvenating therapies at Kaya Kalp- The Royal Spa.
Guests can explore unique wellness therapies inspired by Ayurvedic and international treatments such as:
- Exotic Pomegranate Journey – Focuses on exfoliation.
- Revitalizing Body Treatments – Focuses on cleansing the body.
- Rejuvenation with Ayurvedic Treatments – Focuses on detoxifying your body.
13. What accommodation options are available for long-stay guests at ITC Grand Chola?
ITC Grand Chola offers 78 elegantly designed serviced apartments for long-stay guests. With a choice of one, two, or three bedrooms, guests can enjoy:
- A sitting room, dining area, and kitchenette
- Avg. apartment size of 111 sq. m
- Pet friendly accommodation
- Exclusive entrance, access to health club and swimming pool
- Complete privacy along with the comfort of hotel services
