1. How do I make a special request for my stay at ITC Grand Central, Mumbai?
For a personalised stay at ITC Grand Central, feel free to reach out to our team 022-24101010. Whether you need tailored dietary options or specific room arrangements, we are here to accommodate your preferences, subject to availability and our hotel policies.
2. What are some of the unique experiences offered at ITC Grand Central, Mumbai?
At ITC Grand Central, Mumbai, we go the extra mile to offer a diverse range of services and culturally immersive activities, ensuring each guest enjoys a memorable and authentic stay.
- City Tours: Discover Mumbai’s vibrant heritage through curated tours, expert guides, and comfortable transport, perfect for immersing yourself in the city’s culture.
- Evening Ritual at ITC Grand Central (1830–1900 Hrs): Experience an enchanting lobby lit up with diyas, savour freshly brewed cutting chai, and unwind to the gentle tune of Indo-classical music.
- Point of View Lounge: Bask in stunning 360-degree skyline views of Mumbai from this exclusive rooftop lounge (for Towers and ITC1 guests only), merging old-Bombay elegance with modern comfort.
To know more about the unique experiences, please get in touch with the hotel front desk.
3. Is ITC Grand Central, Mumbai, suitable for business travelers?
Absolutely, ITC Grand Central is ideal for business travelers looking for corporate stays in Mumbai for the following reasons:
- It is located 17 km from Chhatrapati Shivaji Maharaj International Airport (BOM) Terminal 1 (T1) and 12 km from Terminal 2 (T2), placing it among the leading hotels near the airport (both T1 and T2).
- Offers a range of modern amenities and meeting facilities for corporate needs.
- Ideal for both business and leisure travellers, ensuring comfort and efficiency in one place.
4. Does ITC Grand Central, Mumbai, offer free cancellation?
At ITC Grand Central, Mumbai, most rate plans permit free cancellation up to two days prior to arrival (local time). If you cancel after that window or in case of a no show, a fee equal to the first night’s stay generally applies. We recommend reviewing the specific cancellation terms for each rate plan before booking.
To amend or cancel your reservation, you can visit the Manage Reservation Page online or contact the hotel directly for assistance.
5. How do I know if my reservation at ITC Grand Central is confirmed?
Following the completion of your booking, a confirmation email will be sent to you. If you do not receive this email, please reach out to our Guest Contact Centre for verification of your reservation and further assistance.
6. Does ITC Grand Central offer pick-up and drop-off services to the airport?
For an effortless arrival and departure on your stay in Mumbai, ITC Grand Central offers seamless airport transfers (Chargeable and subject to availability). Please reach out to the hotel team for further information.
7. Can I request an extra bed or crib for my room at ITC Grand Central, Mumbai?
To guarantee the comfort of all guests, the hotel offers extra beds or cribs upon request. Please contact the hotel for information regarding availability and any applicable charges.
8. Is breakfast included with my suite at ITC Grand Central, Mumbai?
Yes, most stay packages at ITC Grand Central, one of the renowned 5-star hotels in Mumbai, include a complimentary breakfast buffet. Please check your booking details or contact the hotel for more information.
9. How can I redeem my Club ITC Green Points for making a reservation at ITC Grand Central?
Members can redeem Club ITC Green Points to book their stay via the ITC Hotels App or Website (Club ITC Reward Nights). Green Points can also be redeemed across a range of services:
- Instant Redemption on hotel services like dining, spa, purchases, and more, at participating hotels
- Conversion to Marriott Bonvoy Points
- Purchase of Club ITC Culinaire subscription, or International Travel House vouchers.
Club ITC Members can get in touch with the Customer Service Centre (1800-103-2482) or email at clubitc.care@itchotels.com for any assistance.
10. Are meetings & conference rooms available at ITC Grand Central, Mumbai?
Our hotel offers a range of elegant venues ideal for corporate meetings and social gatherings.
Venue Highlights:
Terrace Gardens
- Ideal for social gatherings and events
- Overlooks the city skyline
- Capacity: Up to 400 guests
Hi-Tech Board Rooms
- Seats up to 18 guests
- Suitable for corporate meetings with advanced tech support
POV Meeting Room
- Seats up to 6 guests
- Adjacent to a terrace offering stunning city and sea views
POV Boardroom
- Seats up to 14 guests
- Equipped with a full-service lounge featuring fine cuisine and beverages
CJ’s Elegant Hall
- Divisible into two soundproof sections
- State-of-the-art lighting and equipment
- Capacity: Up to 80 guests
Ballroom
- Pillarless, divisible into three soundproof sections
- Exclusive entrance for seamless access
- Capacity: Up to 400 guests
Each space comes with optional secretarial services, technology assistance, and a professional team to ensure successful events.
For more information on our rooms and banquet halls for corporate events, kindly contact the hotel.
11. What are the available dining options at ITC Grand Central, Mumbai?
- Dakshin
Showcases the rich diversity of South Indian tradition through specialty cuisine offerings from Tamil Nadu, Kerala, Andhra Pradesh, Karnataka, Telangana, and Puducherry.
Operational Hours- Lunch & Dinner
- Kebabs & Kurries
An exclusive restaurant showcasing scrumptious heritage cuisine, fine-tuned through years of research by the celebrated chefs of ITC Hotels.
Operational Hours- Lunch & Dinner
- Hornby’s Pavilion
The warm and inviting all-day dining restaurant serves a thoughtfully curated menu of dishes from around the world.
Operational Hours- All Day Dining
- Dublin
This Irish Bar is a cosy and casual space with a rotund look and captures the essence of shamrock with its warm green-toned walls, leather sofas, stained glass windows, and wood panelling.
Operational Hours- 1130 till 0100 hours
- Frederick's Lounge
A lobby-level lounge overlooking the Millsquare, it offers the ideal spot for informal business meetings or a casual sit back with friends.
Operational Hours- 0900 till 2200 hours
- Point of View
Nestled on the rooftop, the ‘Point of View’ is the most premium and exclusive lounge of the hotel.
Operational Hours- 0900 till 2200 hours
12. Is valet parking available at ITC Grand Central, Mumbai?
Yes, ITC Grand Central offers complimentary valet parking for all guests on request. Please get in touch with the hotel to know more.
13. What are the timings of all the recreational services like spa, gym, salon, and pool at ITC Grand Central and can non-residents use them?
ITC Grand Central offers a range of wellness and recreational facilities for your comfort and convenience:
- Spa: 1000 – 2000 hours
- Salon: 1000 – 2000 hours
- Gym: 0600 – 2300 hours (accessible for non-resident guests)
- Swimming Pool: 0730 AM – 2100 hours
We also offer wellness memberships for non-resident guests, providing access to the gym and swimming pool facilities.
For more details or to enroll, please contact our team.
14. What type of spa therapies are offered at ITC Grand Central, Mumbai?
Kaya Kalp- The Spa at ITC Grand Central is a rejuvenating retreat, where trained professionals and highly regarded spa remedies combine to deliver complete tranquility.
It offers unique wellness therapies inspired by Ayurvedic and international treatments, such as:
- Exotic Pomegranate Journey- Focuses on exfoliation.
- Indian Aroma Soul treatment- Focuses on reversing the aging process.
- Kaya Kalp Massage- Focuses on relieving muscular tension.
