Digital convenience is essential, of course, but Indian hospitality leaders caution against losing the warmth of service. Mobile check-ins, AI-driven personalisation, and smart-room features are widespread, yet the essence of Indian hospitality— a sense of care—must remain sacrosanct. Anil Chadha, MD of ITC Hotels emphasises this balance: “Technology should enhance the human connection, not replace it. Guests may appreciate a seamless check-in on their phones or the use of technology, but they will appreciate the smile of a staff member who remembers their name.”