1. How do I make a special request for my stay at Fortune Park Katra?

For any special requests during your stay at Fortune Park Katra, guests may contact the hotel directly at 0199 1350000. The hotel team will be happy to assist with customized arrangements, dietary preferences, room requirements, and other requests, subject to availability and hotel policies.

2. What room categories are available at Fortune Park Katra?

Fortune Park Katra offers a selection of thoughtfully designed accommodation options, including Deluxe Rooms, Fortune Club Rooms, Junior Suites, and Family Suites. Many rooms offer peaceful mountain or green views, making them well-suited for pilgrims, families, and leisure travelers visiting Katra.

Guests looking for assistance in choosing the most suitable room category for their stay may contact the hotel directly for recommendations and booking support or visit our website.

3. What makes Fortune Park Katra a convenient stay option for Vaishno Devi pilgrims?

●        Fortune Park Katra enjoys a convenient location on Station Road, just 850 meters from Shri Mata Vaishno Devi Katra Railway Station, making it a preferred stay option for pilgrims and travelers visiting the Vaishno Devi shrine.

●        The hotel is located close to the main pilgrimage route, approximately 4 km from Banganga, the starting point of the trek to the shrine.

●        It is around 5 kms from the helipad.

●        It also offers easy access to the Katra Bus Stand, local markets, and other key travel points in the area.

Guests looking to explore nearby attractions or arrange local transport and sightseeing may contact the hotel directly for travel assistance and route guidance.

4. Does Fortune Park Katra offer free cancellation?

Select accommodation rate plans at the hotel offer free cancellation up to 1 day before arrival, based on local hotel time. Cancellations made after this period or no-shows may incur a charge equivalent to the first night's stay. Terms may vary depending on the rate plan selected during booking.

To amend or cancel reservations, guests may visit the Manage Reservation section online or contact the hotel directly for assistance.

5. How do I know if my reservation is confirmed at Fortune Park Katra?

Once the booking process is completed, guests will receive a reservation confirmation email from the hotel. In case the confirmation email is not received, guests may contact the Guest Contact Centre or the hotel directly for assistance regarding the booking status.

6. How can I redeem my Club ITC Green Points for making a reservation at Fortune Park Katra?

Members can redeem Club ITC Green Points to book their stay via the Club ITC App and the Club ITC Reward Nights page. Green Points can also be redeemed across a range of services:     

1. Instant Redemption on hotel services like dining, spa, purchases, and more, at participating hotels 
2. Conversion to Marriott Bonvoy Points  
3. Purchase of ITC Hotels Gift Card, Club ITC Culinaire subscription, or International Travel House vouchers  

Club ITC Members can get in touch with the Customer Service Centre (1800-103-2482) or email at clubitc.care@itchotels.com for any assistance.

7. What wellness facilities are available at Fortune Park Katra?

Fortune Park Katra offers wellness facilities designed to help guests rejuvenate during their stay. The hotel features a spa offering a selection of therapies and treatments like Deep Tissue Message and Signature Royal Retreat, along with a gymnasium facility. Guests looking to relax after their pilgrimage or travel journey may contact the hotel for spa appointments and wellness assistance.

8. Does Fortune Park Katra offer pick-up and drop-off services?

Yes, the hotel offers travel assistance and can help arrange airport transfers and local transport services on request, subject to availability and applicable charges.

The hotel is conveniently located near Shri Mata Vaishno Devi Katra Railway Station and Katra Bus Stand, making travel access seamless for guests. For transfer bookings and charges, please contact the hotel directly.

9. Can I get an extra bed or crib for my room at Fortune Park Katra?

Yes, extra beds and baby cribs can be arranged, subject to availability and applicable charges. Guests are advised to contact the hotel in advance for assistance and details regarding additional bedding arrangements.

10. Is breakfast included with my stay at Fortune Park Katra?

Yes, most stay packages at Fortune Park Katra include complimentary breakfast. Guests are requested to check the details of their selected package at the time of booking or get in touch with the Guest Contact Centre for more information.

11. Does Fortune Park Katra offer vegetarian dining options?

Yes, guests can enjoy a range of vegetarian dining experiences in comfortable and welcoming settings at the hotel.

12. Is Fortune Park Katra family-friendly?

Yes, the hotel is well-suited for families and offers spacious accommodation options, family-friendly dining experiences, and convenient access to the railway station and pilgrimage route.

For guests travelling with children or elderly family members, the hotel team can also assist with extra beds, cribs, local transport arrangements, and other stay requirements, subject to availability.

13. Is Wi-Fi available at Fortune Park Katra?

Yes, complimentary Wi-Fi access is available for in-house guests across rooms and public areas at Fortune Park Katra.

14. Does Fortune Park Katra offer accessible facilities for differently-abled guests?

Yes, the hotel offers accessibility features including wheelchair-accessible rooms and bathrooms, ramps and handrails, elevators with Braille and audio assistance, and accessible parking facilities.

Guests with specific accessibility requirements are encouraged to contact the hotel in advance for personalized assistance and arrangements.