Hotel Information

Arrival Information

Check-in Checkout Policy

Check-in: 15:00 hrs.

Check-out: 12:00hrs.

Contact Less Check-in & Check-out available.
Should you require a late check-out, please contact your guest service coordinators in the lobby who will make every effort to accommodate your request subject to availability. Late check-out charges will apply as per the request

ID Requirement & Age Policy

All guests are required to produce a valid government approved ID (passport, driving license, voter ID) at the time of check-in. Foreign nationals must produce a valid passport & visa.

All guest undertakes to present the documents as mentioned above or any additional documents which may be needed, at the time of check in to enable the Hotel permit the stay.

All guests must be 18 years of age in order to be registered at the hotel.

Parking

Complimentary on-site parking

Complimentary valet parking

Credit Card Policy

Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 10 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

In case you are using Debit Card, please mention the same at the Front Desk that it is a debit card, so that the same can be used for an advance payment.

Currency Convertor

Subject to availability

Smoking Policy

We are pleased to accommodate requests for smoking or non-smoking guest rooms, subject to availability. Please note that smoking is not permitted in any public areas of the hotel. There are, however, designated smoking areas.

Services and Amenities

Limousine service
Mobility accessible rooms
Safe deposit boxes In room
Left Luggage Facility
Shoeshine stand
Valet dry-cleaning
Pillow Menu
Travel Desk
Business Centre
Fitness Centre
Rollaway Bed

Baby Cribs
Spa Services
Iron and Iron Board
First Aid Supplies
Wheelchair
Steam and Sauna
Emergency Exit Plan
CCTV
24 hours security
Umbrella
Smoke Detector

Public Restrooms
Thermal Screening
Electronic Key Card
Electronic Adaptor
Welcomhour (1900-2000 hours)
Housekeeping service twice daily
Laundry on-site
Lost and Found
Doctor on Call
24 hours telephone assistance
Luggage Assistance
Wake Up call
Multilingual Staff

WeAssure

Welcomhotel launches WeAssure – a first-of-its-kind health, hygiene, and safety initiative. In collaboration with medical professionals and disinfection experts, WeAssure enhances the existing hygiene & cleaning protocols across all Welcomhotels addressing every facet of operations. The promise of delightful experiences is enriched by stringent hygiene standards to enjoy unparalleled comfort with peace of mind. The WeAssure initiative has been voted as the Best Safety Protocol at the T+L India's Best Awards 2020, by the readers of Travel + Leisure India & South Asia.

KEY HIGHLIGHTS OF THE INITIATIVE ARE:

Specially curated training & learning programmes for associates - ‘Conduct & Precautions for Personal, Social & Workplaces’.
Re-engineered guest experiences with zero contact/ minimal associate engagements.
Sanitised cutlery, crockery & tableware supported with digital ordering & e-payment solutions.
Advanced & stringent deep-cleaning protocols & sanitised rooms.
Remodelled hotel layout to support safe distancing.
State-of-the-art technology such as UV sanitisation, ozonisers, ISO 22000 certified facilities with microbiology lab, advanced disinfectants for long-lasting protection, and more.

Room Information

Local Attraction

Airport Information

Pet Policy

Welcomhotel by ITC Hotels, The Savoy, Mussoorie is a pet friendly hotel. Pets (Dogs only) are allowed at the hotel at an additional charge of INR 1,750 + taxes per pet per night.

Term & Conditions

For reservations with a pet, request you to inform the hotel at least 48 hours prior to the check-in date in order for the hotel to make necessary arrangements.
Only 02 pets (dogs only) per room are allowed, of a maximum weight of 25 kgs (small and medium breeds). Pet owner to bring pet’s bedding.
Pet to have all required and up to date vaccinations and inoculations, and should not have any communicable illnesses or diseases. Owner to submit proof of all its vaccination.
Owners must use designated ‘pet relief areas’ and must properly remove and dispose of any litter or waste associated with their pet on Hotel premises.
Welcomhotel by ITC Hotels, The Savoy, Mussoorie allows pets in only Premium Valleu View Room
Pet must be clean and free of fleas. Pet should not be aggressive with other animals and guests. Muzzles, if required, to be carried by the owner.
Pet to be with the owner and under their care at all times and should not be left unattended on property. Pet to be on a leash with a maximum range of six feet or in a carrier at all times when outside of the room.
Owner may choose to carry the pet’s food. Select meals / food for the pet will also be available at the Hotel at additional charges.
The specified pet charge is non-refundable and will be charged upon check-in for post-departure room cleaning. This fee does not include any additional costs which may result from damage or need for excessive cleaning of soiled linens, carpeting or furniture. Additional charge may apply if excessive cleaning is necessary. Condition of the room is based on the sole judgment of management upon departure.
Owner to be fully responsibility for any liability arising from their pet, including any disturbances their pet causes to guests staying at the Hotel (pet damage or personal injury tohotel, hotel staff, guest, third party or property).Additional charge may be applied in the event of any disturbances. On thesecond incident of a reported disturbance, the Hotel may ask for the pet to be removed fromproperty.
Pet will not be permitted at any of food and beverage outlets, the communitypool, the fitness center or meeting rooms of the Hotel.
The Hotel is not liable for any injury suffered by pet while on the hotel premises.
Additional fees if damage, excessive noise and/or fleainfestation occurs during my stay.
A Pet Declaration / Pet Waiver form to be signed by the owner and vaccination / medical records to be presented at the time of check-in. Click Here to download the Pet Policy Disclaimer
Please reach out to the hotel for any clarifications or additional requests regarding the pet’s stay.

ITC'S HOTEL GROUP

Welcomhotel by ITC Hotels, The Savoy Mussoorie

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