Hotel default deposit policy is applicable.

Hotel default cancellation policy is applicable

Taxes extra as applicable.

The Offer shall be applicable only at participating hotels, as indicated above, and shall be subject to availability and as per the rates specified by the respective hotel. ITC Hotels Limited reserves the right to change, modify, or alter the list of participating hotels at its discretion, without notice or assigning any reason thereto.

The applicable participating hotel's check-in and check-out time shall be applicable.

Reservations made under this offer shall include stay for up to two children under 12 years per room. Any person or child above the age of 12 years shall be treated as an adult and considered as an extra occupant and charged additionally along with applicable taxes. Kids meal policy is as per charges applicable in the hotel.

Any person making the reservation must be 18 years or older. Guests shall present a valid proof of identity at the time of check-in.

• The rates applicable shall be on a per-night basis. 
• The rates shall not be combined or clubbed with any other offer/promotion/benefit.
• Any extension on the reservation shall be considered on the rate available on the day on which extension request is received and not on the rate at which booking was made, and subject to availability.
• Spa and salon services at applicable participating hotels shall be subject to prior appointment and dependent on availability. A 24-hour notice shall be required to reserve the same and shall be subject to availability.
• Hotel services may be subject to curtailment as per local authority directives and applicable law.
• All other terms and conditions of the applicable participating hotel shall apply at the time of making the reservation.
• Rates and package inclusions shall be subject to change without notice. 
• Any reservation of more than 9 rooms for overlapping stay dates will be considered a group booking and must be processed directly through the respective hotel. The hotel reserves the right to cancel reservations that fall under this category. Separate terms, conditions, rates and charges may apply to group bookings
• Force Majeure: ITC Hotels Limited, and its associates, shall not be liable in event of non-performance of the terms of this offer on account of force majeure events including but not limited to war, strike, pandemics, fire, floods, Act of God, insurrections, unforeseen server failures, unauthorized use of the website or virus, sabotage, civil commotion, security/government advisories, computer hacking, etc. ITC Hotels Limited shall inform regarding the invocation of the force majeure event no later than 30 business days.
• In the event you have any concerns, complaints, or grievances, you may reach out to us through any of the following channels:

Phone:

Asia (Toll-free numbers)

1. India 1-800-419-6444, 1-800-102-2333
2. Kuwait 965-2206-3814
3. Malaysia 1-800-811-342
4. Qatar 008-001-01451
5. Singapore 800-852-8745
6. Saudi Arabia 800-850-1326
7. UAE 800-091-11112

Europe (Toll-free numbers)

1. Germany 0800-181-7742
2. Ireland 353-1800-902-902
3. Netherlands 0800-022-0614
4. UK  4480-8196-9714

North America (Toll-free numbers)

1. Canada 1833-400-3100
2. USA 1844-675-1162

Oceania (Toll-free numbers)

1. Australia 6113-0040-7333
2. New Zealand 0800-451-787

Africa (Toll-free number)

1. South Africa 27-800-011-048

Direct number: Valid for guest calling from outside India- +91 0124 4816900; +91 0124 6718000

Email: reservations@itchotels.com

Postal Address: National Sales Office – Delhi, 25, Community Centre, Basant Lok, Vasant Vihar, New Delhi – 110 057, India

• Jurisdiction and Limitation of Liability: All disputes shall be subject to the jurisdiction of courts at New Delhi. Neither party shall be liable for any remote, consequential, or incidental damages. The liability of the Hotel shall be limited to, and not exceed, the sum invoiced. 

ITC Hotels Limited reserves the right to amend, modify or change these T&Cs, including but not limited to, extending, withdrawing, limiting or discontinuing the same without any notice, without assigning any reason, at its sole discretion and without any liability. Applicable taxes shall be subject to change as per the notified rules by the state / central government and shall be payable by the guest at the time of check-out.