1. How do I make a special request for my stay at Fortune Resort, Heevan, Srinagar?
Guests staying at Fortune Resort, Heevan, Srinagar, who may require any special arrangements during their visit, may reach out to the hotel directly at 0194 2464100 for assistance. Support for accommodation requests, dining preferences, extra bedding, airport travel coordination, and other stay-related arrangements can be facilitated by the hotel team, in accordance with availability and hotel guidelines.
2. What room categories are available at Fortune Resort, Heevan, Srinagar?
Fortune Srinagar offers thoughtfully designed accommodation options suitable for couples, families, and leisure travellers.
Room categories include:
- Deluxe Room
- Fortune Club Room
- Deluxe Suite
- Executive Suite
Many accommodation options offer pleasant garden, forest, and mountain-facing surroundings.
Guests looking for assistance in selecting the most suitable accommodation category may contact the hotel directly.
3. What makes Fortune Resort, Heevan, Srinagar, a convenient stay option for travellers visiting Srinagar?
Fortune Srinagar is located in Gupt Ganga, Ishber Nishat, close to some of Srinagar’s well-known attractions, making it a convenient choice for leisure travellers, families, and nature enthusiasts.
The hotel enjoys easy access to:
- Dal Lake – approximately 1.5 km
- Shalimar Bagh – approximately 2 km
- Nishat Bagh – approximately 5 km
- Indira Gandhi Memorial Tulip Garden – approximately 6 km
- Hazratbal Shrine – approximately 6 km
The hotel is also approximately 24 km from Srinagar International Airport and around 18 km from Srinagar Railway Station.
Guests looking to explore Srinagar’s gardens, lakes, heritage sites, and local attractions may contact the hotel directly for travel assistance and local guidance.
4. Does Fortune Resort, Heevan, Srinagar, offer free cancellation?
Reservations can be cancelled without any applicable charges until one day before the scheduled arrival date, as per the hotel’s local time. Any cancellation received beyond this window, or in the event of a no-show, may result in a retention charge equivalent to the first night's accommodation. Cancellation policies may vary depending on the selected rate plan.
To amend or cancel reservations, guests may visit the Manage Reservation section online or contact the hotel directly for assistance.
5. How do I know if my reservation is confirmed at Fortune Resort, Heevan, Srinagar?
A confirmation email containing the reservation details will be sent once the booking has been successfully completed. If guests do not receive the confirmation, they are encouraged to get in touch with the Guest Contact Centre or connect with the hotel directly for booking verification and further assistance.
6. How can I redeem my Club ITC Green Points for making a reservation at Fortune Resort, Heevan, Srinagar?
Members can redeem Club ITC Green Points to book their stay via the Club ITC App and the Club ITC Reward Nights page. Green Points can also be redeemed across a range of services:
- Instant Redemption on hotel services like dining, spa, purchases, and more, at participating hotels
- Conversion to Marriott Bonvoy Points
- Purchase of ITC Hotels Gift Card, Club ITC Culinaire subscription, or International Travel House vouchers
Club ITC Members can get in touch with the Customer Service Centre (1800-103-2482) or email at clubitc.care@itchotels.com for any assistance.
7. What wellness facilities are available at Fortune Resort, Heevan, Srinagar?
Fortune Srinagar offers wellness facilities designed to help guests relax and rejuvenate during their stay.
The hotel features:
- Spa facilities with wellness therapies
- Ayurvedic wellness rituals
- Natural Himalayan ingredient-based treatments
- Detox and sleep therapy rituals
- Fitness centre
- Steam facility
Guests looking to schedule wellness appointments may contact the hotel directly for assistance.
8. Does Fortune Resort, Heevan, Srinagar, offer airport pick-up and drop-off services?
Yes, Fortune Srinagar offers travel assistance and can help arrange airport transfers and local transportation services on request, subject to availability and applicable charges.
For transfer arrangements and travel assistance, guests may contact the hotel directly.
9. Can I get an extra bed or crib for my room at Fortune Resort, Heevan, Srinagar?
Yes, extra beds and baby cribs may be arranged, subject to availability and applicable charges.
Guests are advised to contact Fortune Srinagar in advance for assistance regarding additional bedding arrangements.
10. Is breakfast included with my stay at Fortune Resort, Heevan, Srinagar?
Most stay packages at Fortune Srinagar include breakfast. Guests are advised to review their selected booking package details during reservation or contact the hotel directly for confirmation.
11. What dining options are available at Fortune Resort, Heevan, Srinagar?
Fortune Srinagar offers multiple dining experiences catering to varied culinary preferences.
Restaurant Name
| Description
| Operational Hours
|
Café Chinar
| A multi-cuisine restaurant serving Indian, Chinese, Continental dishes, and local specialties.
| 07:00 to 23:30 hours
|
Earthen Oven
| A specialty restaurant serving Peshawari cuisine, kebabs, and signature curries.
| Lunch & Dinner
|
Fortune Deli
| A contemporary outlet offering light snacks, cakes, pastries, chocolates, breads, and baked treats.
| 11:00 to 23:30 hours
|
Guests may contact the hotel directly for reservations and dining assistance.
12. Is Fortune Resort, Heevan, Srinagar, family-friendly?
Yes, Fortune Srinagar is well-suited for family stays and offers spacious accommodation options, dining choices, and open outdoor spaces.
Families travelling with children or elderly guests may also contact the hotel team for assistance with additional stay requirements, subject to availability.
13. Is Fortune Resort, Heevan, Srinagar, pet-friendly?
Yes, Fortune Srinagar is a pet-friendly hotel.
Guests planning to travel with pets are advised to contact the hotel in advance regarding applicable guidelines and stay arrangements.
14. What are the check-in and check-out timings at Fortune Resort, Heevan, Srinagar?
The standard check-in time at Fortune Srinagar is 3:00 PM, while check-out is at 12:00 Noon.
Guests requiring early check-in or late check-out may contact the hotel directly. Requests are subject to availability and hotel policies.
15. Does Fortune Resort, Heevan, Srinagar, host meetings, conferences, and corporate events?
Yes, Fortune Srinagar offers 4 indoor and outdoor venues suitable for corporate meetings, training sessions, business gatherings, conferences, and private discussions (capacity of up to 350 people).
Event spaces include:
- Garden Lawn
- Lawn 2
- Café Chinar conference venue
- Private Dining Rooms
The hotel also offers audio-visual support and event assistance.
Guests planning meetings or corporate events may contact the hotel directly for venue information and booking assistance.
16. Does Fortune Resort, Heevan, Srinagar, host weddings and social celebrations?
Yes, Fortune Srinagar offers 3 outdoor venues suitable for open-air weddings, receptions, and social celebrations, which includes 2 garden lawns and private dining rooms. The largest venue holds up to 350 guests at a time. The hotel’s landscaped lawns provide event spaces for intimate and medium-sized gatherings with support for décor arrangements, curated menus, and planning assistance.
Guests planning weddings or celebrations may contact the hotel directly for event details and venue support.
17. What experiences can guests enjoy during their stay at Fortune Resort, Heevan, Srinagar?
Fortune Srinagar offers easy access to Srinagar’s lakes, gardens, heritage attractions, and scenic surroundings.
Guests staying at the hotel can explore:
- Dal Lake experiences
- Mughal Gardens including Shalimar Bagh and Nishat Bagh
- Tulip Garden during seasonal bloom periods
- Nature trails and local sightseeing
- Heritage and cultural attractions around Srinagar
For local recommendations and sightseeing assistance, guests may contact the hotel directly.
