This page states the Terms and Conditions under which you (Visitor) may visit this  website/app. Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this website/app. ITC Hotels Limited, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this website/app.

All logos, brands and marks appearing in this website/app, except as otherwise noted, are properties either owned, or used under licence, by ITC Hotels Limited and / or its associate entities who feature on this website/app. The use of these properties or any other content on this website/app, except as provided in these terms and conditions or in the website/app content, is strictly prohibited.

You may not sell or modify the content of this website/app or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation's or entity's written permission.

Visitors are prohibited from violating or attempting to violate the security of the website/app, including, without limitation,

• accessing data not intended for such user or logging into a server or account which the user is not authorized to access,
• attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,
• attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "trojan horse" to the website/app, overloading, "flooding", "mail bombing" or "crashing", or
• sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. ITC Hotels Limited and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

Visitors may not use the website/app in order to transmit, distribute, store or destroy material

• that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation,
• in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or
• that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

This website/app contains links to other website/app. These links are provided solely as a convenience to you. Wherever such link/s lead to website/app which do not belong to ITC Hotels Limited and / or its associate entities, ITC Hotels Limited is not responsible for the content of linked website/app and does not make any representations regarding the correctness or accuracy of the content on such website/app. If you decide to access such linked website/app, you do so at your own risk.

Similarly, this website/app can be made accessible through a link created by other website/app. Access to this website/app through such link/s shall not mean or be deemed to mean that the objectives, aims, purposes, ideas, concepts of such other website/app or their aim or purpose in establishing such link/s to this website/app are necessarily the same or similar to the idea, concept, aim or purpose of our website/app or that such links have been authorised by ITC Hotels Limited and / or its associate entities. We are not responsible for any representation/s of such other website/app while affording such link and no liability can arise upon ITC Hotels Limited and / or its associate entities consequent to such representation, its correctness or accuracy. In the event that any link/s afforded by any other website/app/s derogatory in nature to the objectives, aims, purposes, ideas and concepts of this website/app is utilised to visit this website/app and such event is brought to the notice or is within the knowledge of ITC Hotels Limited and / or its associate entities, civil or criminal remedies as may be appropriate shall be invoked.

You agree to defend, indemnify, and hold harmless ITC Hotels Limited and/ or its associate entities, their officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the website/app material or your breach of these terms and conditions of website/app use.

While all reasonable care has been taken in providing the content on this website/app, ITC Hotels Limited. and / or its associate entities shall not be responsible or liable as to the completeness or correctness of such information and any or all consequential liabilities arising out of use of any information or contents on this website/app.

No warranty is given that the website/app will operate error-free or that this website/app and its server are free of computer viruses or other harmful mechanisms. If your use of the website/app results in the need for servicing or replacing equipment or data, ITC Hotels Limited and / or its associate entities are not responsible for those costs.

The website/app is provided on an 'as is' basis without any warranties either express or implied whatsoever. ITC Hotels Limited. and / or its associate entities, to the fullest extent permitted by law, disclaims all warranties, including non-infringement of third parties rights, and the warranty of fitness for a particular purpose and makes no warranties about the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links.

In no event shall ITC Hotels Limited, or any parties, organisations or entities associated with the corporate brand name ITC or otherwise, mentioned at this website/app be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the website/app and the website/app material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organisations or entities were advised of the possibility of such damages.

ITC Hotels Limited (“ITCHL”, “we”, “our” or “us”) is offering, inter alia, Tokenisation Services (“Tokenisation Services”), in association with third party partners through which users of the platform (“User” or “you”) may tokenise their valid credit cards issued by authorised card issuers (“Card(s)”) for the purpose of future payment transactions.

By proceeding to use Tokenisation Services, you signify your consent to avail Tokenisation Services and to be bound by these terms of use (hereinafter “Tokenisation Terms”).

In the event of reservations made against Reward Nights (i.e. Members redeeming Green Points against a reservation), Tokenization services shall not be applicable.

We reserve the right, in our discretion, to make changes or modifications to Tokenisation Terms at any time for any reason. We will alert you about any changes by updating the ‘Last updated’ date of these Tokenisation Terms and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Tokenisation Terms to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Tokenisation Terms by your continued use of Tokenisation Services after the date such revised terms are posted.

1.1. “Cardmember” shall mean the User to whom the valid Card has been issued by an authorised card issuer.  

1.2. “PAN” means the primary card account number that identifies card issuer and particular Cardmember account.

1.3. “Token” means a surrogate value which corresponds to a PAN.

1.4. “Tokenised Card” shall mean the Cardmember’s Card for which unique Token has been assigned.

1.5. “Tokenised Card Transaction” shall mean the transaction effected by using the Tokenised Card.

1.6. “Token Requestor” shall mean ITC Hotels Ltd or ITCHL’s service provider which is acting in the capacity of token requestor with token service provider for providing Tokenisation Service.

1.7. “Tokenisation Service” shall mean the service of replacement of actual Card details of Cardmembers with Token; and other processes involving Tokens which shall include but not be limited to transaction processing or deregistration of Tokens.

1.8. “User” shall mean any natural or legal person who is a resident of India, at least 18 (eighteen) years of age who is eligible to contract within the meaning of the Indian Contract Act, 1872, and is not undischarged insolvent

2.1. The Cardmember acknowledges and agrees that:

2.1.1. The Cardmember may initiate a request to Token Requestor for tokenisation of Card after providing explicit consent.

2.1.2. Token Requestor will collect relevant data including Card details and share the same with its third-party partners, card issuers and/or card networks for the purpose of providing the Tokenisation Services.

2.1.3. ITCHL, card networks, card issuers and ITCHL’s third-party partners will have the right to use, transfer and process the data collected from you by ITCHL to provide the Tokenisation Services. ITCHL, card networks, card issuers or ITCHL’s third-party partners in their sole discretion, shall allow or deny tokenisation of the Card on the platform and such decision of ITCHL, card networks, card issuers or ITCHL’s third-party partners shall be final and binding on the Cardmember.

2.1.4. The use of the Tokenised Card may be subject to certain transaction limits (whether in value or number of transaction) imposed, from time to time, by your card issuer or in terms of the applicable law or internal policies and procedure of your card issuer, card network or ITCHL.

2.1.5. The laws of India without regard to the principles of conflict of laws will govern the Tokenisation Services and any dispute of any kind that may arise between you and ITCHL. The Cardmember will at all times adhere to all applicable laws, rules, and regulations applicable to use of the Tokenisation Services.

2.1.6. The Cardmember shall be solely liable for all losses in case of misuse of the Tokenised Card by someone who obtained access to the Tokenised Card with the consent of the Cardmember.

2.1.7. The Cardmember hereby agrees that the Cardmember is aware of the various risks (including, without limitation, fraudulent usage of Tokenised Card) associated with usage of the Tokenised Card. The Cardmember hereby agrees and undertakes to assume and bear all the risks involved in respect of Tokenised Card and usage of the same and ITCHL shall not be responsible in any manner for the same and shall also not be liable for any claims, loss, damage, cost or expense and liability arising therefrom or in connection therewith.

3.1. The Cardholder may request ITCHL to suspend/stop/delete/terminate/close the Token after the stay of the Cardholder at the hotel and not use the features thereof any longer. The Cardmember hereby acknowledges and agrees that the termination of the Token will not terminate, suspend, close or in any other manner affect the underlying PAN or any payment or other obligations arising therefrom.

4.1. You agree that (i) all risks arising from online transactions using Tokenised Cards will be borne by you; and (ii) Tokenisation Service is provided on ‘as is’ basis.

4.2. ITCHL and any third-party partners make no warranty, express or implied regarding the quality of the Tokenisation Services including but not limited to the following: i) the Tokenisation Services will meet your requirements; ii) Tokenisation Services will be uninterrupted, timely or Error free; or iii) any products, information or material obtained by you in connection with the TOKENISATION Services will meet your requirements.

5.1. Cardmember agrees to defend, indemnify, and hold harmless ITCHL and/ or its associate entities, their officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from the Cardmember’s use of Tokenisation Services.

5.2. In event shall ITCHL, or its employees, agents or affiliates be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Tokenisation Services, whether based on warranty, contract, tort, or any other legal theory.

5.3. The Tokenisation Terms shall be construed and interpreted in accordance with the laws of India. The Courts of the city of New Delhi shall have exclusive jurisdiction to try all the disputes arising out of these Terms.

5.4. The Customer is not paying any charges for availing the services of tokenisation.

1.  ITC Hotels Limited (‘ITC Hotels Limited/us’) respects an individual's right to privacy. This policy lays down our practices with respect to collection, confidentiality and disclosure of Personal Information. Please familiarize yourself with our privacy practices, as given below. We are an organisation based and existing in India and are thus bound by the laws of the Union of India. This Privacy Policy has been prepared in accordance with applicable Indian laws.

2. Should you choose to share your Personal Information with ITC Hotels Limited, it will be assumed that you have consented to the collection of Personal Information and the processing thereof in terms of this policy (“Privacy Policy”).

What is collected

3. We may collect Personal Information (‘Personal Information’) from you such as:

a)  Personal contact details such as name, alternate name, title, addresses, telephone numbers, and personal email ID

b)  Date of birth, age, anniversary and/or special occasions

c)  Gender

d)  Marital status

e)  Nationality, country, city details, device related information such location, IP address, device id, mobile OS details etc

f)  Next of kin and emergency contact information, pseudonymous email address

g)  Copy of Government issued ID Card, as applicable on the location of the hotel

h)  Copy of Passport and Visa as applicable on the location of hotel

i)  Reservation information and travel itinerary such as duration of stay and other related details and your Marriott and/or Club ITC and/or other loyalty program membership ID/details

j)  Photographs

k) Bank account details, credit/debit card information

l)  CCTV footage and other information obtained through electronic means such as door access records, internet systems (including wired or wireless networks that collect data about your computer, smart or mobile device), card key, POS devices, and other security and technology systems in the Hotel.

m)  Information about your use of our information and communications systems

n)  Preference and interests including but not limited to dietary preferences, allergy details, health condition, and any special requests made by you and observations about your service preferences (including room and food preferences)

o) Information about how you use our services (online and at the hotel) and about how you use our website/mobile application.

p) Additionally, in some circumstances, we may also collect:

- Voice Recordings: This includes recordings of your interactions, such as customer service calls, which are captured for quality assurance purposes.

4. While collecting any Personal Information, ITC Hotels Limited indicates the purpose of collection of such information and gives the person providing the information an option of not providing the information. In such cases,  ITC Hotels Limited may choose not to provide any services/supply goods for which the information was necessary. You hereby accept and agree that we shall not be held liable in any manner whatsoever if we are unable to perform our services or if there is a deficiency in our services to you due to your failure to provide such information.

5. If you are under 18, you may use our services only with the consent of your parents/ legal guardian. As a general rule, we do not intentionally collect sensitive personal information or personal information about children under the age of 18, except wherein contractually obligated to provide services and with the consent of a legal guardian or parent. If we become aware that we have inadvertently collected such information about children under the age of 18, we will take steps to delete the information as soon as possible, except where we are required by applicable law to keep it or where the collection/use of the same has the consent of their parent or legal guardian.

Why is it collected

6.  ITC Hotels Limited collects Personal Information for business purposes and for providing various hospitality services to you.

7. Without limitation, Personal Information collected by us may be used by us for the following reasons:

a)  To enable your use of the services available at our hotels and restaurants;

b)  Where we need to perform the contract we have entered into with you;

c)  Where we need to comply with a legal obligation;

d)  Where it is necessary for our legitimate interests [or those of a third party] and your interests and fundamental rights do not override those interests;

e)  To send loyalty Point statements, invoices and payment reminders to you, and collect payments from you;

f)  To send you commercial communications;

g)  To send you email notifications that you have specifically requested;

h)  To send you communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post by email, WhatsApp, SMS, notifications/pop-ups or similar technology;

i)  To provide third parties with statistical information about our users for research, analytics and audit purposes;  

j)  To deal with feedback, enquiries and complaints made by or about you relating to the services provided;

k) To keep our website, mobile application and other systems secure and to prevent fraud;

l)  To conduct promotions, online contests and surveys relating to our services;

m)  To develop, maintain and improve our website, mobile application and other systems and the services provided by us;

n) To understand your preferences and to enhance and customize your experience of using our services;

o)  General safety and security and providing assistance during emergencies for you and the people accompanying you.

p)  Wherever you have given us explicit consent to do so.

8. Where you are making a booking on behalf of other visitor or customer, it is your responsibility to represent that visitor or customer in the booking process and explain to the visitor or customer how we will use their Personal Information as set out in this Privacy Policy. Consent from such visitor or customer is deemed to be in place when you enter into a transaction with us and share their details with us enabling us to reach out to them. If you enter into a transaction for some other person, we may collect your billing information but may communicate with the customer directly about the service transacted.

How is it collected

9.  We collect Personal Information about you through the following means: 

a)  Whenever you use our services [whether services provided directly by us or by other companies or agents acting on our behalf - for example through a guest contact centre, booking agency, travel agent or corporate account];

b)  When you stay, dine or transact with us;

c)  When you use our website/mobile application;

d)  When you make reservations through any of our owned & third-party channels[DC6] 

e)  When you interact with our associates;

f)  When you interact with us via email or social media platforms such as Facebook, LinkedIn, Instagram, X etc.;

g)  Cookies: - To personalize your experience on ITC Hotels Limited's Website, App or to support one of its promotions, ITC Hotels Limited may assign your computer browser a unique random number (cookie). "Cookies" enhance website performance in important ways like personalizing your experience, or making your visit more convenient; Generally, we use the following types of cookies:

• Strictly Necessary Cookies: These cookies are necessary to enable the essential features of our Websites / Apps
• Functional Cookies: These cookies are used to personalise your experience
• Targeting Cookies: These cookies enable us to serve you advertisements of our products and services.
• Analytics Cookies: These cookies help us to improve our website/ mobile apps.

You can manage your cookie preferences by clicking the ‘Manage Cookie’ button on the Cookie Policy  link placed at the footer of website..

h)  In addition to the collection of Personal Information, while you visit our website/mobile applications, we automatically receive and record certain information of your session. Like many other websites, our website uses log files to do so. These files merely log visitors to the website which is a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol [IP] addresses, browser type, Internet Service Provider [ISP], date/time stamp, referring/exit pages, and possibly the number of clicks made by you. This information is used to analyse trends, administer the website, track your movement around the website, and gather demographic information. These log files and the information contained in it, such as IP addresses, and other such information, cannot be used by us to identify or ascertain your identity.

10. ITC Hotels Limited has also adopted reasonable security practices and procedures comprising of managerial, technical, operational and physical security control measures with a view to ensure confidentiality and prevent unauthorized disclosure of Personal Information.

11. ITC Hotels Limited does not retain information after the purpose for which it is furnished is accomplished unless the same is required to be retained under any law in force or for purposes of satisfying any legal, accounting, auditing or reporting requirements or as long as processing and retaining Personal Information is necessary for our legitimate interest. In such cases also, confidentiality of such information is maintained.

12. ITC Hotels Limited assures you that in the event of your Personal Information being shared by ITC Hotels Limited with its subsidiaries, associate companies, group companies, affiliates,  business associates, third party service providers such  as those engaged for website/app hosting, development and maintenance, processing of payments, customer services and feedback, order fulfilment, research and analytics, digital storage, IT and related infrastructure, marketing, reservation, loyalty programs etc., such sharing of information shall be for the purpose of doing the intended business with you. You hereby grant your consent to ITC Hotels Limited to share such information with aforesaid entities.

13. We may further disclose your Personal Information:

a)  To the extent that we are required to do so by law;

b)  In connection with any ongoing or prospective legal proceedings;

c)  In order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;

d)  To the purchaser or prospective purchaser or successor in interest of whole or part of any business or asset that we are or are contemplating selling;

14. While using the Website, app or other systems, there may be certain links which may direct you to other websites or applications not operated/maintained by ITC Hotels Limited (“Third Party Site”). The manner in which Your information is collected, received, stored, processed, disclosed, transferred, dealt with and handled by such Third-Party Site(s) is governed by the terms and conditions and privacy policy of the respective Third-Party Site(s). We urge you to acquaint yourself with the terms and conditions and privacy policy of every such Third-Party Site.

15. ITC Hotels Limited shall not be responsible in any manner whatsoever for any violation or misuse of your Personal Information by unauthorised persons consequent to misuse of the internet environment.

16. Unless stated otherwise, we store and process your Personal Information in India. There will, however, be occasions when we need to transfer your Personal Information outside India in order to enable us to use the information in accordance with this Policy.

17. Such transfer of information may be to a country which does or does not provide the same level of data protection as in India. In these circumstances we will take appropriate steps to ensure that your Information is adequately protected. Typically, such steps include carrying out data security reviews of any recipients and putting in place contracts with such recipients to ensure they employ the same or similar appropriate technical and organisational measures as us, so that your Personal Information is adequately protected.

18. Rights of access to and correction of Personal Information- You may write to us at any time to request for a copy of your data including purpose, categories of data processed, recipients, period for which data will be retained. You may write to us at any time to request for amendments to certain information that you consider to be incorrect or irrelevant or to access Personal Information already provided by you to us.

19. Right of deletion/erasure- You may at any time ask us to delete your Personal Information. Please note that after deleting the Information, we may not be able to provide the same level of services to you as we will not be aware of your preferences.

20. Right of withdrawal of consent- You may at any time revoke or withdraw your consent to provide your Personal Information to us by using the applicable contact details set out at the end of this Policy. However, such action may render it impossible for us to assist you any further.

21. Right of portability- You have the right to receive a subset of Personal Information we collect from you in a structured, commonly used and machine-readable format and a right to request that we transfer such Information to another party. If you wish for us to transfer the Personal Information to another party, please ensure you provide details of that party and note that we can only do so where it is legally, contractually and technically feasible.

22. Right to restrict processing of your Personal Information- In certain circumstances, you have a right to ask us to stop processing your Personal Information other than for storage purposes. However, please note that even if we stop processing your Personal Information, we may use it again if there are valid grounds under applicable laws for us to do so [e.g. for the defence of legal claims or for another’s protection].

You may ask us to stop processing your Personal Information and just store it with us in the following cases:

a)  Where your Personal Information is not accurate. In such a case you can ask us to stop processing your Personal Information for the duration it takes us to verify whether the Information is accurate;

b)  Where we wish to erase your Personal Information as the processing we are doing is unlawful but you want us to store the Information instead;

c)  Where we wish to erase the Personal Information as it is no longer necessary for our purposes but you require it to be stored for the establishment, exercise or defence of legal claims; or

d)  Where you have objected to our processing of your Personal Information on the basis of our legitimate interest and during the duration it takes us to determine whether there is an overriding interest for us to retain such Personal Information.

We are not responsible for the security of the information, its transmission or its processing once received by the third party. We also may not provide you with certain information if providing it would interfere with another’s rights [e.g. where providing the information we hold about you would reveal information about another person].

23. Right of objection- You have the right to object to our processing of your Personal Information which is used to send you promotions, special offers, marketing messages and any automated decision making (if any).  You may also object to the processing of your Information on the basis of our legitimate interest and your objection to such processing.

24. In case of no or unsatisfactory resolution of grievance, you have the right to lodge complaint with the relevant authority.

25.  If you no longer wish to receive marketing-related communications, you can unsubscribe by following the instructions below:

26. Club ITC members:  Can manage the marketing communication preferences across different channels (email, SMS, WhatsApp, and mobile push notifications) by signing into their account on our website/ mobile app and going to the “Communication Preferences” section.

27. Non-members: If you have provided us your email address to receive marketing communications, you can manage the marketing communication preferences across various channels (such as email, SMS, WhatsApp, and mobile push notifications) by following the instructions provided on the “Communication Preferences” link included at the bottom of our emails. Alternatively, WhatsApp messages can be unsubscribed by replying with “STOP” and SMS messages by using Do Not Disturb (DND) services provided by your Mobile Operator.

Note: Even if you choose to opt-out of marketing-related communications, we will continue to send you transactional messages (e.g., OTP, account updates, membership tier updates, reservations information, pre-arrival emails, etc.)

ITC Hotels Limited reserves its right to revise this Privacy Policy from time to time at its sole discretion. Such policy will be available on the ITC Hotels Limited's Website, App or at the hotel. You should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

You may contact us for any feedback, complaint or grievance at the following contact details:

Email Id: grievanceofficer@itchotels.com

Phone No: 1-800-419-6444

9AM - 5PM (on all working days)