Fill in your details in the form below to submit a claim as per our Best Rate Guarantee.
All fields are mandatory unless noted as optional
The Best Rate Guarantee applies to all ITC Hotels and Welcomhotels. This policy does not apply to Mementos by ITC Hotels, Storii by ITC Hotels Fortune Hotels & WelcomHeritage Hotels,
The Best Rate Guarantee does not include taxes, gratuities, or any additional charges or fees that may apply to your stay
The Competing Rate must be for the same hotel, room type (including but not limited to similar room size, bedding, views, and amenities), rate type, number of guests, dates, length of stay and rate rules (including but not limited to cancellation policies).
A visual of the competing rate must be provided from the authorized online website/mobile application in order to vet & process the claim
The competing rate must be bookable on an authorized online website/mobile application other than the ITC Hotels website.
The Best Rate Guarantee shall not be applicable to advertised or enquiry only rates or rates found offline, negotiated corporate rates, group rates, rates requiring membership in a club/ organization or membership of the concerned website/mobile application on which the competing rate is available, direct mail or email solicitations, cash back offers or other rates that are not available to the general public.
ITC Limited reserves the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time we process the claim.
'Package Rates' - i.e. those in which hotel accommodations are bundled with airfare, car rental, inclusive meals or paid amenities like sight seeing spa treatments etc.
Package or group add-on rates that extend the length of a stay.
Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include, but are not limited to, Priceline and Hotwire.
Rates that require a guest to login to a website/mobile application to access his/her membership to complete a booking, regardless of whether the membership requires a fee, is free, or if membership is automatically created as part of the booking process.
Rates that are not immediately bookable. To clarify, certain third party websites do not provide an immediate email confirmation of the booking after completion of the reservation or are confirmed as “on request” or similar status with confirmation sent at a later time. These third party sites are deemed not immediately bookable and are not valid.
A claim submitted by any other person apart from the guest on whose name the reservation has been made.
Rates negotiated for stays extending beyond 30 nights.
Pre-paid rates which involve a voucher to be redeemed at the hotel.
If the Competing Rate is obtained after applying any promotional code/e-voucher/gift-card by the customer on any website/mobile application.
If the Competing Rate is in a different currency from the rate booked on the ITC Hotels website.
A claim can only be submitted via the online Best Rate Guarantee Claim Form on the ITC Hotels website (itchotels.com). To submit a claim, the guest shall have to fill out the required fields, check the box to agree to the Terms & Conditions, and click the submit button. We shall endeavour to have the claim verification completed within two (2) business days of receiving the claim.
Limitation for submission of a claim: A claim must be duly submitted through the claim form not later than 24 hours of making the initial reservation through the ITC Hotels website (itchotels.com) and at least 48 hours before the standard check in time for the hotel.
For any disputes arising under these Terms and Conditions the courts at New Delhi shall have the exclusive jurisdiction.