About ITC's Hotel Group

ITC's Hotel Group is the hospitality business of ITC Limited. With the Namaste as the enduring symbol of its brand experience, ITC's Hotel Group is one of India’s leading luxury hotel chains. It operates under four distinct brands with more than 100 hotels in over 70 destinations in the country. Integrating India’s fine tradition of hospitality with globally benchmarked services, the luxury hotels reflect the culture and ethos of each destination.

ITC Hotels group ITC Hotels group

Launched in 1975, ITC Hotels, India's premier chain of luxury hotels, has become synonymous with Indian hospitality. 

ITC Hotels has an exclusive tie-up with Marriott's 'The Luxury Collection' brand . The hotels and resorts that are a part of this association are : ITC Grand Bharat in Gurugram. ITC Grand Chola in Chennai, ITC Maurya in Delhi, ITC Maratha in Mumbai, ITC Sonar and ITC Royal Bengal in Kolkata, ITC Grand Central in Mumbai, ITC Windsor & ITC Gardenia in Bengaluru, ITC Kakatiya and ITC Kohenur in Hyderabad and ITC Mughal in Agra, ITC Rajputana in Jaipur and ITC Grand Goa Resort and Spa in Goa. Integrating India’s fine tradition of hospitality with globally benchmarked services, the luxury hotels reflect the culture and ethos of each destination.

With ‘Responsible Luxury’ as its guiding premise, ITC Hotels combine grandeur with intimacy to operate according to the highest principles of environmental stewardship. The brand features opulent accommodation, state-of-the-art business facilities, globally acclaimed signature cuisine and award-winning wellness experiences.

Other brands in the groups repertoire are:

  • Welcomhotel in the upper upscale segment offering warm, comforting services and enriching experiences to the discerning business and leisure traveller. Welcomhotel is the new age traveller's key to immersive travel experiences that enrich both business and leisure stays. Timeless style, graceful architecture, warm hospitality, luxurious amenities and award-winning cuisine are just some of the many elements that ensure a curated journey you will always cherish.
  • Fortune Hotels in the mid-market to upscale segment promising business and leisure travellers a wide choice of destinations and accommodation
  • WelcomHeritage in the heritage leisure segment & brings together a chain of palaces, forts, havelis and resorts that offer a unique heritage experiences

ITC Hotels

Enabling authentic indigenous experiences in harmony with environment & society

Each ITC Hotel is an archetype of the culture and ethos of the region that it is located in. The concept of each of the hotels weaves in the strongest elements of the culture of the region – harking back through architecture, interiors, art and artefacts to the major dynasties who have ruled India.

The unique value propositions, including the differentiated character of hotels, coupled with indigenous experiences is what makes every ITC Hotel unique.

India’s centuries-rooted sacred relationship with its environment, of sustenance and nurture, is a vital and living heritage that is the cornerstone of the ITC Hotels ethos and an affirmation of Responsible Luxury: luxury without compromising the earth and sustainability without compromising luxury. 

Responsible Luxury is the effective combination of luxury and responsible practices (enriching society and the environment) so that the luxury experiences delivered at ITC Hotels do not in any way burden the environment or the society around us. In fact, it is aimed at creating a positive impact on both the community-at-large and the environment.

It ensures that sustainable practices are built into our hotels in the design phase itself, thus enabling ITC Hotels to be eco-embedded, services to be eco-easy and our associates to be eco-sensitised; all of this while ensuring you indulge guilt-free. All ITC Hotels are LEED Platinum certified. 

Welcome to planet positive luxury experiences by ITC Hotels.

Our commitment towards health, hygiene and safety

Key Highlights of the initiative

  • Specially curated training & e-learning programs for associates: Conduct & Precautions for Personal, Social & Workplaces.
  • Re-engineered guest experiences with zero contact/ minimal associate engagements.
  • Sanitised cutlery, crockery & tableware supported with digital ordering & e-payment solutions.
  • Advanced & stringent deep-cleaning protocols & sanitised rooms.
  • Remodelled hotel layout to support safe distancing.
  • State-of-the-art technology such as UV sanitisation, ozonisers, ISO 22000 certified facilities with microbiology lab, advanced disinfectants for long-lasting protection, and more.
  • The WeAssure program is available across all ITC Hotels and Welcomhotels.

Core Differentiators

Branded Accommodation

ITC Hotels has set standards for excellence in the hotel industry by pioneering the concept of branded accommodation. The chain has developed four brands of accommodation 'ITC One', 'Towers', ‘Eva’ and the 'Executive Club' to differentiate between the needs of various travellers and provide the highest levels of service. Each category is unique in design and is luxuriously appointed to meet the needs of the guest. The suites at ITC Hotels are also inspired by the region the hotel is located in and offer bespoke, indigenous luxury experiences

Branded Cuisine

At ITC Hotels ‘Responsible Luxury’ is manifested in a collection of hotels that mirror the ethos and culture of the destination; through culinary experiences like Bukhara, Dum Pukht, Royal Vega that abet India’s dominance on the global culinary scape and initiatives like ‘SunyaAqua’-Zero km water, Local Love, Kitchens of India series - showcasing the lesser known culinary legacy of the nation; 

‘Bukhara’ acknowledged among best restaurants in the world by Conde Nast Traveler USA & among Asia’s 50 best restaurants at the S. Pellegrino awards. Dum Pukht is India’s first and only Golden Fork award recipient, Dakshin has consistently shone at the Miele asia top 20 restaurants and Royal Vega dominates as one of the ‘hottest destinations for Vegas’ according to CNN. Each of our Indian culinary brands reflect ITC Hotels’ relentless pursuits in presenting the gastronomic traditions of India’s centuries old heritage. Our international cuisine portfolio Tian, Edo, Pan Asian, Ottimo and West View endeavour to offer the best international dining experiences in the country.

Wellbeing

Kaya Kalp, a Sanskrit term for 'Complete Transformation' alluding to rejuvenation of body, mind & soul. The Spa’s are deeply rooted in traditional Indian wellness philosophies. Authentic treatments, relaxing massages & ancient Ayurvedic rituals effectively integrate into an experience that is relaxing, rejuvenating & memorable. 

Extensive research on the science of sleep has enabled ITC Hotels to ensure their guests sink into a deep sleep and wake up refreshed - Pillow menu, black-out window screens, a ‘Sleeep® Box’, special sleep-inducing menus to name a few. 

Zesty Mornings at ITC Hotels : Special breakfast creations that make the meal healthy and wholesome while the process protects the planet. Heritage grains, superfoods, alternate milks, locally produced cheese and much more go into each menu.

Sustainability

WelcomEnviron : symbolizes ITC Hotels active commitment to the environment. The need for maintaining an ecological balance and the duty towards the same as a concerned "Corporate Citizen" is a high priority for the Organization. Each hotel thus operates in harmony with nature.

A unique initiative, WelcomEnviron is ITC Hotels vision for a greener world with the guiding principle of 'Reduce, Reuse and Recycle'. Each hotel has its own programme, encompassing local participation, creating awareness among employees and focuses on conservation of resources through energy-saving tools, environment-friendly material and other best green practices 


Other Initiatives

Empowering Differently-abled people

 ITC Hotels has established that if provided with an opportunity to work and become self-sufficient, people who are differently-abled can significantly contribute to the workplace, families and the community. ITC Hotels has taken a positive step in this direction by employing people who are differently-abled across its hotels. ITC Hotels believes that everyone should be treated with sensitivity and empathy. The models it has created have been effective and have succeeded in sensitising other employees to the needs of those differently-abled. Keeping in mind their specific skills, many differently abled have been employed in diverse functions like housekeeping, teleworking, bakery and as musicians. Special badges for the visually impaired, whistles for hearing impaired employees to communicate in an emergency and sign language classes for the staff to communicate with them are just a few examples of how ITC Hotels has created an atmosphere of sensitivity and caring.

ITC Hotels has also published a booklet aimed at sharing experiences with the rest of the corporate world and laying down a step-by-step guide to demystify the perceived complexities around employing persons with disabilities. 

WelcomTheatre
WelcomTheatre showcases the best of Indian theatre productions, especially at the experimental stage. Acknowledging theatre and art as integral to a country's culture and tradition, ITC Hotels offers Quality entertainment & theatrical experiences through WelcomTheatre.

ITC Hotels is dedicated to the cause of nurturing art in India through its WelcomArt forum. While each hotel has its own vast collection of art and art objects, the group decided to brand all art activities, under the banner WelcomArt. Through the Srishti Art Galleries located at ITC Hotels, the best of Indian contemporary art finds a focus.

WelcomJawan
In re-deploying ex-servicemen ITC Hotels assists the national effort by offering a platform for their rehabilitation into productive civilian life through WelcomJawan.