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    1. What is Club ITC, and how does it work?

    Club ITC is a guest loyalty program of ITC Hotels applicable across participating ITC hotels, Welcomhotels, Mementos, Storii, Fortune & WelcomHeritage hotels that offer members recognition, benefits and rewards for stays across participating hotels. It is a transparent, flexible, easy-to-use, and fully digital frequent guest loyalty program enabling enriching rewarding experiences to its members for over three decades. It facilitates quick earning of Green Points for stay and dining along with access to exclusive benefits and privileges. The points earned can be redeemed for a bouquet of experiences and rewards at Participating Hotels.

    2. What are the different membership tiers in Club ITC?

    Club ITC has 5 tiers of membership - Member, Silver, Gold, Platinum and Platinum Select each of which offers unique benefits. Club ITC Member tier is the first level of membership, followed by Silver, Gold, Platinum and Platinum Select which is our highest tier of membership. You attain the Club ITC Member tier on enrollment and start earning from your very first stay. 

    3. Who is eligible for Club ITC membership?

    The Club ITC membership is open to all individuals who are of majority age in their place of residence. Individuals may enrol onto Club ITC (subject to the acceptance of their enrolment request by ITC). The Programme is not open to employees of ITC Ltd. and its subsidiary companies, Corporations, associations or groups cannot enrol into the Programme.

    For Culinaire subscription - Enrolment into the Programme must be in the individual's full legal name, and will be processed only on payment of the prevailing membership fee in INR and on submission of enrollment form online. To enrol click here

    4. Is there a membership fee for joining Club ITC?

    No, the Club ITC membership is free of cost.

    5. How do I enrol in to my Club ITC program?

    Guest can enrol onto Club ITC at participating hotels, www.itchotels.com and ITC Hotels Mobile App

    6. How do I earn Green Points in Club ITC?

    Once you become a Club ITC member, you can start earning Green Points each time you stay or dine at a participating Hotels basis your membership tier - Club ITC Member, Silver, Gold, Platinum and Platinum Select members earn Green Points at the rate of 2%, 4%, 6%, 8% and 8% respectively on eligible spends. Mention your membership number while making a reservation or dining at Participating Hotels 

    7. How many Green Points do I earn per stay, dining, or spa experience?

    Member will earn as per their tier on eligible spends. 1 Green Point is equal to Re 1.

    8. What is the upgrade/retention criteria to the Club ITC Silver, Gold or Platinum tier?

    The qualification criteria for tier upgrade/retention is as follows:

     

    Membership Tier

    Green Points Earning

    Qualification Criteria

    Member*

    2% of eligible spends

    Enrollment

    Silver*

    4% of eligible spends

    6 nights or INR 60,000 spends

    Gold*

    6% of eligible spends

    16 nights or INR 1,60,000 spends

    Platinum*

    8% of eligible spends

    30 nights or INR 3,00,000 spends

    Platinum Select

    8% of eligible spends

    15,00,000 spends AND 5 Years of Platinum Tier Retention

     

    *The above criteria need to be met in a calendar year

    9. Can I earn Green Points on special promotions, discounts, or offers?

    Yes, Green points can be earned basis special offers and campaigns. However, 2 offers cannot be clubbed together.

    10. What all spends are eligible for earning points?

    Eligible spends include Hotel Stays, F&B Spends, Spa & Salon, Fabelle, Sleeep Boutique, Food Deliver & Takeaway, Laundry and Mice-W.

    11. What all spends are ineligible for earning points?

    Non-eligible spends include:

    • Non-resident non stay spends settled via Cash
    • Taxes, service charges
    • Spends paid via Green Points, vouchers and discount codes
    • Spends paid via gift certificates
    • Tobacco, gratuities and paid outs
    • Room charges for bookings made via OTAs
    • Crew room rate, ITC/Marriott Employee rates, House use rates
    • Food orders via third-party channels (Zomato, Swiggy, etc.)
    12. Do Green Points expire, and how can I retain them?
    • If a member is inactive for consecutive twenty-four (24) months, the accumulated points will expire. This is applicable for all tiers.
    • To retain the points, the member must be active by conducting any eligible activity during the calendar year (Earning or Redemption)
    13. Where and how can I redeem my Green Points?

    Green Points can be redeemed by the member at participating hotels, ITC Hotels website or ITC Hotels App. Below is the redemption avenue:

     

    Redemption Avenue

    Point conversion

    Green Point Redemption

    Minimum Limit

    Maximum Limit

    Instant Redemption (hotel services)

    1 Green Point = INR 1

    -

    -

    International Travel House (ITH) Gift Vouchers

    1.25 Green Point = INR 1 ITH Gift voucher

    625 Green Points

    2.5 Lakh Green Points per transaction

    Conversion to Marriott Bonvoy Points

    2 Green Points = 3 Marriott Bonvoy Points

    2000 Green Points, (thereafter in multiples of 100

    40,000 Points in a calendar year

    (max. 10,000 Green Points/quarter)

    Purchase of Club ITC Culinaire

    1 Green Point = INR 1

    -

    -

    ITC Hotels Gift Card

    1.25 Green Point = INR 1 ITC Hotels Gift Card

    1250 per transaction

    2.5 Lakh Green Points per transaction

    14. Can I use Green Points to book hotel stays/reward nights?

    Member can use Green points to book hotels stays via ITC Hotels website and App ( Club ITC Reward Nights ) These are pre-purchased rates and are non- cancellable

    15. Can I combine Green Points with cash or card payments for a booking or purchase?

    Yes, however for non-resident, non-stay transactions settled via cash shall not earn any green points.

    16. What are the benefits of each membership tier?

    To review the details of the program Click Here

    17. Will I be downgraded if I don’t meet the criteria for my current tier?

    Yes, the criteria are reviewed per calendar year.

    18. Can I extend my membership benefits to family or friends?

    No, the benefits are non- transferrable. 

    19. Can I transfer or gift my Green points to any other member?

    No, Green Points cannot be transferred to any other members.

    20. Can my e-vouchers be used by my family or friends? Do I need to be present at the time of using these vouchers?

    The vouchers can be used for members only. The member needs to be physically present at the time of using the vouchers. The vouchers cannot be transferred to friends or family members.

    21. Is there any capping on number of rooms I can earn points on in a single reservation?

    Yes, there is a limit to 9 rooms including the member’s room

    22. Will I get points on booking for Meetings, Incentives, Conferences, Events & Wedding?

    Yes, Club ITC members can earn points on banquet or conference bookings on eligible spends incurred. On signing the contract for an event, upto 3 membership id’s must be mentioned in the contract to ensure crediting of points. Below is the earning slab:

     

    Eligible Spends per event

    Green Point Earning Rate

    Up To INR 5 Lakhs

    1%

    Up To INR 10 Lakhs

    1.5%

    INR 10 Lakhs+

    2%

    23. What is the validity of the vouchers?

    The validity of the Club ITC vouchers are 6 months from the date of issuance and Culinaire subscription are 12 months from the date of issuance.

    24. Can the validity of vouchers be further extended?

    No, the validity of the vouchers cannot be extended under any circumstances. 

    25. How can I check my Green Points balance and transaction history?

    Members can check the account details, green point balance and transaction history on the ITC Hotels App and website.

    26. What should I do if my Green Points are not credited after a transaction?

    Members can raise a - retro claim via ITC Mobile app or website or can send a written request on customer care email id along with the invoice to get the green points credited.

    Below are key points to be noted while filing a retro claim:

    • Green Points may be earned for eligible stays spends for hotel services completed within thirty (30) days prior to the Club ITC Members enrolment in the Club ITC Program.
    • In case of non-credit of Green Points due to any reason for any eligible spends, Club ITC members may claim Green Points for such transactions after 7 days of transaction and within 180 days of transaction at participating hotels.
    • For eligible transactions prior to the new program launch date, the points earning matrix of the previous program will be applicable basis the tier of the member.
    27. How do I update my contact details or communication preferences?

    Members can login to the ITC Hotels website and app and update the required details.

    28. How can I merge two Club ITC accounts if I have duplicates?

    Members can send a written request on customer care email id (clubitc.care@itchotels.in) to get the duplicate accounts merged 

    29. How do I contact Club ITC Member Services for assistance?

    Club ITC Members can get in touch with the Customer Service Centre at 1800-103-2482 (1800 -103-CITC) (Monday to Friday between 9 am to 5 pm) or clubitc.care@itc.in for more information.

    30. What happens to my existing membership, green points, vouchers post blackout period?

    For existing Club ITC & Club ITC Culinaire members, please note:

    • The membership number and the membership tier will remain the same.
    • For Club ITC members - Tier in the new program are the same as the existing tier.
    • For Club ITC Culinaire members – Tier in the new program have been accorded as per their performance between 1st January 2024 and 31st December 2024 (Club ITC tier rules will apply). For the members who purchased the Club ITC Culinaire membership on or after 1st January 2025, the Club ITC tier have been accorded basis their activities between 1st January 2025 and 21st June 2025.
    • The balance Green Points in the member’s account have been migrated to the new program as is.
    • The balance active vouchers in the member’s account have been migrated to the new program as is.
    • The Eligible nights & spends incurred by the members in the current calendar year (1st January 2025 onwards) will have been migrated as is. 
    31. Which are the Participating Hotels?

    Please refer to the Participating Hotels for Club ITC Click here

    32. What are rollover nights/spends?

    Any qualifying nights/ spends done in excess of those required to qualify for a membership status level at the end of the calendar year (December 31st).

    33. What are the benefits of Culinaire subscription membership?

    The detailed benefits can be viewed on Culinaire subscription

    34. What are the variants and validity of the Culinaire subscription membership?

    Culinaire subscription is available in two variants – Select & Elite. Pls refer the below:

     

    Subscription Tenure

    Price (excluding applicable taxes)

    Culinaire Select

    Culinaire Elite

    1 Year

    ₹ 19,000.00

    ₹ 29,500.00

    2 Years

    ₹ 34,200.00

    ₹ 53,100.00

    3 Years

    ₹ 48,450.00

    ₹ 75,250.00

    4 Years

    ₹ 60,800.00

    ₹ 94,400.00

    5 Years

    ₹ 71,250.00

    ₹ 1,10,650.00

    35. What are the benefits of Culinaire subscription plan?

    Benefits

    Member + Culinaire

    Silver

    + Culinaire

    Gold

    +

    Culinaire

    Platinum

    +

    Culinaire

    Platinum Select + Culinaire

    Savings on Dining

    20%

    20%

    20%

    20%

    20%

    Earning of Green Points on Eligible F&B Spends

    3%

    6%

    9%

    12%

    12%

    Earning of Green Points on Accommodation and Other Eligible Spends

    2%

    4%

    6%

    8%

    8%

    Savings on Laundry while staying at Participating Hotels

    20%

    20%

    20%

    20%

    20%

    Savings on Spa while staying at Participating Hotels

    20%

    20%

    20%

    20%

    20%

    36. Is the Culinaire subscription valid at WelcomHeritage Hotels? If yes, what are the benefits?

    Culinaire subscription is valid at ITC Hotels, Mementoes, Welcomhotel, Storii by ITC Hotels, Sheraton New Delhi & Fortune Hotels.

    At WelcomHeritage Hotels, member will not be able to earn and redeem Green Points. However, savings of 20% while dining (on food and beverage) as a non-resident guest (valid for upto 15 guests including the member) will be applicable.

    37. Can I add Spouse to the Culinaire subscription plan?

    Yes, Spouse can be enrolled at a nominal charge of INR 1000 + applicable taxes per year.

    38. Can I add my GSTIN while purchasing the culinaire subscription plan?

    Yes, this needs to be filled while submitting the enrolment form. GSTIN cannot be added once enrolment is done. 

    39. Can I cancel my culinaire subscription plan after enrolment?
    • Members wishing to cancel their Culinaire subscription plan may do at any time post subscription. However, Subscription amount shall be refunded only if refund request is received via email on clubitc.care@itchotels.in within 30 days from the date of subscription.
    • Even if cancellation request is received via email within 30 days from the date of subscription, no refund request shall be honored in case the member (primary or spouse) has consumed any Culinaire value voucher(s) or availed any benefit pertaining to the subscription plan. 
    • The refund would be made to the same mode through which the payment was initially received. In cases where the Member had paid the membership fee via redemption of Green Points, membership fee will be refunded by crediting back the Green Points. Only in case of inability of refund to original source, ITCHL would endeavour payment through NEFT.
    • The refund will be processed within 21 days from the date of refund request (applicable only for refund eligible cases).
    • In case a member wishes to cancel their Culinaire subscription plan post 30 days of subscription, the entire subscription fee will get forfeited.
    • Cancelling of Culinaire subscription does not affect the Club ITC membership tier or the points accrued.
    • In case there is a Spouse membership linked with the primary membership being cancelled, the Spouse membership will also stand cancelled automatically.
    40. What are the benefits a member receives on completing each milestone?

    For a Club ITC member, below are the milestone rewards received:

     

    Milestone Number

    Number of Eligible Nights

    Benefits

    Milestone #1

    3

    25% savings on Buffet Lunch/Dinner at All Day Dining restaurant

    OR

    Room Upgrade

    Milestone #2

    12

    25% savings on F&B at all restaurants

    OR

    Room Upgrade

    Milestone #3

    24

    25% savings on F&B at all restaurants

    OR

    10% savings at Sleeep Boutiques

    Milestone #4

    40

    INR 5000 stay credit on suite night stay

    OR

    10% savings at Sleeep Boutiques

    Milestone #5

    50

    Complimentary night stay

    OR

    Complimentary Buffet meal for two at All Day Dining restaurant

    Milestone #6

    60

    Complimentary suite night-stay

    OR

    Complimentary Buffet meal for two at All Day Dining restaurant

     

    For members with Culinaire subscription plan, below are the milestone rewards received:

     

    Milestone Number

    Eligible F&B Spends (in INR)

    Benefits

    Milestone #1

    30,000

    1 complimentary room upgrade voucher

    Milestone #2

    90,000

    Complimentary buffet meal for two at all day dining restaurant

    Milestone #3

    1,20,000

    INR 5000 hotel credit for suite night stay

    Milestone #4

    2,00,000

    Complimentary buffet meal for two at all day dining restaurant

    41. What are the terms and conditions of the program?

    To know details on the terms and conditions of the program, please click here

    42. How is my milestone achievement calculated?

    To receive milestone benefits, eligible nights or eligible F&B spends should be made in the same calendar year only. Roll-over nights / spends will not be counted towards the milestone benefits.

    Please note : For current calendar year (1st January 2025 to 31st December 2025) , room nights and spends effective 29th June 2025 till 31st December 2025 will be calculated for milestone achievement.

    43. How is my tier performance calculated?

    The tier performance of members is calculated basis spends or/and nights incurred during the calendar year.

    Notice:

    ITC Hotels does not seek any guest financial particulars nor solicits any monetary transaction outside of its official platform. Guests are advised to beware of any fraudulent activities impersonating & misusing ITC hotel’s brand identity. Guests are requested to contact us only on www.itchotels.com, reservations@itchotels.in, 1-800-102-2333 for any reservation(s)/ queries.

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