Namaste
We are in the midst of an unprecedented situation and at ITC Hotels, the safety and well-being of our guests and associates remain our top priority.
We assure you of our continued best efforts in these challenging times and we will keep updating you with relevant information. As always, we value and look forward to your feedback or suggestions, which you can share with us at reservations@itchotels.in.
Stay safe. Stay healthy.
Here are a few important updates that we would like to share with you:
Reinforcing its globally acknowledged Responsible Luxury ethos, ITC Hotels announces the launch of its WeAssure initiative in collaboration with medical professionals and disinfection experts to further enhance the existing hygiene & cleaning protocols across all ITC Hotels. A similar programme has been implemented for Welcomhotels as well.
As directed by Government authorities, and supporting the Work From Home guidelines, many of our essential operations are at the minimum staffing level. Accordingly, we are temporarily not accepting new reservations at select hotels and have also curtailed some services at hotels that are currently operating. We regret the inconvenience caused.
In case you plan to visit our hotels now or in the immediate future, we request you to please call the respective hotels or our toll-free numbers 1800 102 2333 / 1800 419 6444 or email us at reservations@itchotels.in to know more.
We understand that in the current environment, travel plans could be subject to change at the last minute and in recognition of this, we have modified our cancellation policies as below:
We recognise that your travel plans could be affected by the prevailing environment. Keeping this in mind, we are pausing the expiration of all Club ITC Green Points scheduled to expire between 17th March, 2020 and 31st July, 2021. Further, the current membership status will remain extended until 31st December 2021.
For your membership related queries, please contact us at:
Club ITC loyalty program – Toll-free - 1800 103 2482 | Email- clubitc.care@itc.in
Club ITC Culinaire loyalty program - Toll-free - 1800 103 2482 | Email- clubitc.culinaire@itchotels.in
We assure you of our continued best efforts in these challenging times and we will keep updating you with relevant information. As always, we value and look forward to your feedback or suggestions, which you can share with us at reservations@itchotels.in.