COVID-19 Update

Reinforcing its globally acknowledged Responsible Luxury ethos, ITC Hotels announces the launch of its WeAssure initiative in collaboration with medical professionals and disinfection experts to further enhance the existing hygiene & cleaning protocols across all ITC Hotels. 

DNV's proprietary infection and emergent pathogen risk-prevention framework has reviewed and helped in further upgrading WeAssure - rating it with their Platinum Level Certification. The result is an elevated health, hygiene, and safety standard for the well-being of guests and associates, which will constantly evolve to meet national and international regulations as well as industry-best practices.

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A similar programme has been implemented for Welcomhotels as well.

As directed by Government authorities, and supporting the Work From Home guidelines, many of our essential operations are at the minimum staffing level. Accordingly, we are temporarily not accepting new reservations at select hotels and have also curtailed some services at hotels that are currently operating. We regret the inconvenience caused.

In case you plan to visit our hotels now or in the immediate future, we request you to please call the respective hotels or our toll-free numbers 1800 102 2333 / 1800 419 6444 or email us at reservations@itchotels.in to know more

We understand that in the current environment, travel plans could be subject to change at the last minute and in recognition of this, we have modified our cancellation policies as below:

• For guests with existing reservations for any future arrival date, the policies that were in place at the time of making the reservation or as previously communicated will continue to be honored. 
• For guests making reservations for arrival dates through August 31, 2021, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date. Reservations with pre-paid rates are excluded and will be subject to the rate offer rules communicated at the time of reservation.  Additionally, high demand dates are excluded from this policy.  Please note that changes to the reservation will be subject to availability and any rate differences.
• For guests making new reservations for arrival dates on or after September 1, 2021, individual hotel cancellation policies in place at the time of reservation will apply
• Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
• For changes in Group Bookings, we will interact closely with our guests, to manage the changes on a case by case basis. Our hotels are actively cooperating with our guests to address the needs of each group, including moving events to a later date.
• For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organiser or the hotel.

We recognise that your travel plans could be affected by the prevailing environment. Keeping this in mind, we are pausing the expiration of all Club ITC Green Points scheduled to expire between 17th March, 2020 and 31st July, 2021. Further, the current membership status will remain extended until 31st December 2021. 

For your membership related queries, please contact us at:

Club ITC loyalty program – Toll-free - 1800 103 2482 | Email- clubitc.care@itc.in

Club ITC Culinaire loyalty program - Toll-free - 1800 103 2482 | Email- clubitc.culinaire@itchotels.in

We assure you of our continued best efforts in these challenging times and we will keep updating you with relevant information. As always, we value and look forward to your feedback or suggestions, which you can share with us at reservations@itchotels.in.