Reinforcing its globally acknowledged Responsible Luxury ethos, ITC Hotels brings you the WeAssure initiative in collaboration with medical professionals and disinfection experts to further enhance the existing hygiene & cleaning protocols across all ITC Hotels.
 
DNV's proprietary infection and emergent pathogen risk-prevention framework has reviewed and helped in further upgrading WeAssure - rating it with their Platinum Level Certification. The result is an elevated health, hygiene, and safety standard for the well-being of guests and associates, which will constantly evolve to meet national and international regulations as well as industry-best practices.

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A similar programme has been implemented for Welcomhotels as well.

• Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
• For changes in Group Bookings, we will interact closely with our guests, to manage the changes on a case by case basis. Our hotels are actively cooperating with our guests to address the needs of each group, including moving events to a later date.
• For individual reservations booked into a pre-existing group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organiser or the hotel.